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Mike Fisk is a Vice President - Customer Care at Experian at Experian. He possess expertise in operational efficiency, technical translation, strategic communications, business process design, business analysis and 17 more skills.
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Vice President - Customer CareExperian Mar 2021 - PresentCosta Mesa, Ca, Us -
Operational ConsultantExperian Dec 2020 - Mar 2021Costa Mesa, Ca, Us
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Vp - Na Contact Center OperationsTicketmaster Feb 2014 - Dec 2020Beverly Hills, California, UsResponsible for day to day operations and financial performance of the Charleston, WV Ticketmaster Contact Center. The facility houses a wide range of Sales, Service and Support functions for the Ticketmaster business, including; Ticket Sales, Customer Service, Fulfillment, Fraud investigations, etc. Primary focus for the team is to balance, achievement of Financial goals, with Customer and Employee Satisfaction. -
Director Of Workforce Operations NaTicketmaster Sep 2007 - Dec 2020Beverly Hills, California, UsOversee the operation of the North American Workforce/Planning team(s). Global administrator of the eWFM application; responsible for the design and maintenance of all workforce management activities within the Ticketmaster organization. Operationally responsible for tracking productivity trends and opportunities, to ensure the North American Contact Centers consistently achieve financial goals.
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Product Manager For Global ReportingTicketmaster Sep 2007 - Dec 2009Beverly Hills, California, UsSupported the reporting branch of the Applications Development team, by working directly with the multiple operational entities we support, to clarify requirements/needs, communicate/establish timelines for product development, assess user acceptance and satisfaction, and manage project flow where needed.
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Learning & Operations ManagerClientlogic Jun 2005 - Sep 2007Nashville, Tennessee, UsResponsible for cultivating and maintaining a strong relationship with the client, through constant communication of both achievements and needs. Designed and launched coaching and development tools across the operation, to help drive productivity and employee retention. Operational successes lead to growth opportunities and the acquisition of specialty accounts. -
Dir. Of Learing And Development/Curriculum DesignApplied Card Systems Nov 1999 - Jun 2005Glen Mills, Pa, UsResponsible for the development, maintenance, and rollout of all training and reference material. Oversight of implementation and audit activities associated with the facilitation of said materials.
Mike Fisk Skills
Mike Fisk Education Details
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West Virginia Wesleyan CollegePublic Relations/Communications & Music
Frequently Asked Questions about Mike Fisk
What company does Mike Fisk work for?
Mike Fisk works for Experian
What is Mike Fisk's role at the current company?
Mike Fisk's current role is Vice President - Customer Care at Experian.
What is Mike Fisk's email address?
Mike Fisk's email address is mi****@****ter.com
What is Mike Fisk's direct phone number?
Mike Fisk's direct phone number is +130435*****
What schools did Mike Fisk attend?
Mike Fisk attended West Virginia Wesleyan College.
What skills is Mike Fisk known for?
Mike Fisk has skills like Operational Efficiency, Technical Translation, Strategic Communications, Business Process Design, Business Analysis, Staff Development, Workforce Management, Operations Management, Coaching, Strategic Planning, Sales, Training.
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