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Mike Flanagan is a Global CIO and CTO at Compucom. He possess expertise in managed services, cloud computing, integration, vendor management, professional services and 35 more skills. Colleagues describe him as "Mike does an outstanding job with our client at Sunoco. He is professional, well-liked and always seeks a path to improvement." and "Mike Flanagan is a very strong and competent IT leader. As the Program Executive for one of our Key Accounts, he has been very successful at managing, supporting and leading a mixed team of IT professionals to meet a high level of service and with a greater degree of quality. Mike's level-headed approach to getting things done is aspiring and seen as respectful of what each member contributes to his team. Under his leadership, our client relations has received industry acclaim and we… Show more"
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Global Cio And CtoCompucomSwedesboro, Nj, Us
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Global Cio/CtoCompucom Mar 2024 - PresentUnited StatesGlobal Chief Information and Technology Officer
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Senior Vice President, Group Development & Cto, North AmericaComputacenter Nov 2020 - PresentNew Jersey, United States -
Cio / CtoPivot Technology Solutions Jan 2018 - Nov 2020New JerseyCTO STATED GOALS: Continually develop and deliver industry leading and proven Services Portfolio with next-gen solutions and methodologies that enable our clients to provide modern IT Services, reduce over IT spend, Increase speed to market and better align with business needs. Pivot's Portfolio consist of 5 Disciplines; Cloud, Security, Workplace, Digital Infrastructure (Network, UC), Emerging Tech and 5 Service Channels; Integration Services, Professsional Services, Deployment Services, Workforce Services, Managed Services. CIO STATED GOALS: Develop and maintain world-class Infrastructure, Workplace, Security PMO and Application Services that enable Pivot's services and products business to excel in a fast-paced industry that competes with countless VARs, MSPs, CSPs and SIs. We focus on using industry-leading technologies (SDx, Machine Learning, AIOps, Digital Worker, Cloud Tech (PaaS, IaaS, SaaS...etc), Advanced Visualization, Hybrid Integration Platforms...etc) to move up the I&O maturity continuum.The following are 7 areas that we are focused on to jump maturity levels. 1. Hybrid Data Store with virtualized visualization (Business Value Dashboards - BVDs)2. Omnichannel, cloud-structured IT service desk 3. Optimized HW and SW Asset Management Services4. State of the art IT Operations (AIOps, Digital worker, KPI managed and outcome based)5. Software Defined Infrastructure - Automated and centrally managed IT Services 6. Seamless App Development and Delivery (DevOPs, Agile, Microservices, CI/CD)7. Real-Time PMO - a transparent Project Management Office that provides real-time transparency to status, cost, activities, ownership and risks
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Evp, Integrated Services Portfolio & Technology SolutionsPivot Technology Solutions, Inc. May 2016 - Jan 2018Toronto, Canada AreaDevelop and Manage Pivot's Integrated Portfolio for IT Services and Technology Solutions. The Portfolio includes four Disciplines: Datacenter (includes Cloud), Network (includes Security), Collaboration and End User and 5 Service Channels: Fulfillment Services, Professional Services, Deployment Service, Workforce Services and Managed Services. The Portfolio team is responsible - Develop and launch advanced services and solutions - Publish 12 Month rolling roadmap - Provide strategic vision and leadership across all Disciplines, Services and Solutions - Manage Center of Excellence Program for each Discipline (Chair, Charter, Target Outcomes, Benefits, Readout...etc) - Generate marketing material: Sales Training, Client presentations, SOWs, SOPs and pricing models - Provide sales training and support for Strategic conversations and opportunities - Perform Technology evaluations - Run / managed POCs for new and disruptive technology and solutions - Define best practices for implementing, operating and supporting Tier 1 Solutions (200+ managed) -
Vp, End User Enablement Services And Strategic DirectionCompucom Systems Inc. Oct 2011 - Apr 2016New JerseyEnd User Enablement (EUE) Portfolio owner within CompuCom Strategic Design & Services Development team providing Leadership, Vision and Development for advanced management platforms, processes & services that enable optimal End User support and device management. EUE Portfolio consists of 4 Products families with 11 Service Sets.Persona & Communities - Identity & Entitlement - User Experience Management - TCO & ROI Enablement & Tracking - Business and Technology Alignment Devices & Mobility Services - Provisioning - Hardware Management - Operations Environment Management - Depot & Disposition Application Marketplace Services - Application Portfolio Management - License Management - Mobile Application Development & Testing - Unified CollaborationWorkplace Services - On-Site Maintenance Services - Solution Cafes - Retail OperationsManage EUE Shared Services Delivery teams based in Paulsboro NJ, Mexico City, Pune India, many client sites along with virtual locationsOver 150 Clients are supported by these services including Pfizer, Sunoco, Suncor, UHN, Celerion, Citi, Aramark, Covance, Thermo Fisher Scientific, American Honda, Certus Bank, Fidelity, Canadian Rail, Pittsburgh Glassworks, Lantheus, GE, Levis, Hanover, QVC, American Fidelity, Ulta Stores, Chiquita, Freddie Mac, Air Products, Rockwell, Bank of Montreal, CAMH
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Dir, End User Computing ServicesCompucom Mar 2009 - Oct 2011New JerseyDevelop and Manage End User Computing Services for global delivery. The following services are included: - OS Image Design and Management (Windows, MacOS, VDI and Mobile (iOS, Android, BB)). - Mobility Services (MDM Design & Management, BYO Design & Implementation) - Application Packaging Services - SW Delivery Services (Distribution, Retirement) - Patch Management Services - Endpoint Protection Management - PCLM Platform Design and Management (SCCM, Altiris CMS, LANDesk, SEP...etc) - Asset Lifecycle Management - L2/L3 Support - VDI Operations Services - Application Management - IMAC / BF
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Key Account Manager / Program ExecutiveCompucom Systems / Sunoco, Inc 2003 - 2009PhiladelphiaManaged sales and services delivery for one of CompuCom's major accounts. Services provided; IMAC, Break/fix, Service Desk, Application Packaging, Mobility Support, Infrastructure Architecture Engineering, Image Management, Access & Data Management, Level 3 Support for Messaging Services and Desktop Management Operations (Central OP for overall DT Services - Infrastructure, Level 3 support, policy development, Asset Management, Patch Management...etc)
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Regional Consultant Manager (North East)Compucom 2002 - 2004New JerseyManaged CompuCom's Professional Services Team (East Region). Team included 50+ Consultants, including Microsoft SMEs/Professionals, Storage Specialist, Application Developers, Database Developers, Mobile Specialist, Network Consultant, Security Consultants....etc.
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Program/Product Manager - Mobile Services (Business Development)Compucom 2000 - 2003New JerseyDeveloped, launched and managed CompuCom's Mobile Services Practice called ConvergeMobile. Responsibilities included defining business plan, standing up team, Ops Center design and setup, marketing plan and developing formal business agreements with Sprint, Verizon, AT&T, Research in Motion, Palm, iTronix, Aether and many more.
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Director, Integration Services CenterCompucom 1996 - 2000New JerseyManaged technical operations at CompuCom's New Jersey based integration center. 200+ staff, processed 3,500+ (monthly) custom configured Servers, PCs, Routers, Handheld devices and printers.
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Operation Manager, Electronic Engineering, Program ManagerCtdi 1984 - 1996West Chester PaWorked 11 years at CTDI holding 6 key positions from Electronic Engineering to senior management. The last position held was Sr OPs manager at CTDI's largest operations center with a staff of 208 techs and engineers, repair portfolio of +8000 types of Telco Switching (1ESS, 5ESS, DMS), cellular and computing equipment. The Pennsylvania based site processed 22,000+ repairs monthly.
Mike Flanagan Skills
Frequently Asked Questions about Mike Flanagan
What company does Mike Flanagan work for?
Mike Flanagan works for Compucom
What is Mike Flanagan's role at the current company?
Mike Flanagan's current role is Global CIO and CTO.
What is Mike Flanagan's email address?
Mike Flanagan's email address is mi****@****tts.com
What is Mike Flanagan's direct phone number?
Mike Flanagan's direct phone number is (972)-856*****
What skills is Mike Flanagan known for?
Mike Flanagan has skills like Managed Services, Cloud Computing, Integration, Vendor Management, Professional Services, Servers, Service Delivery, Itil, Security, Enterprise Software, Information Technology, Data Center.
Who are Mike Flanagan's colleagues?
Mike Flanagan's colleagues are Yulbaneli Mejia, Kelly Smith, Adam Payne, Shawna Whitelock, Stacy Crawford, Rodrigo Monroy Caballero, Danis David.
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Mike Flanagan
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Mike Flanagan
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Mike Flanagan
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Mike Flanagan
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