Mike Fleming Email and Phone Number
Martinborough, NZ
Mike Fleming's Location
Martinborough, Wellington, New Zealand, New Zealand
Mike Fleming's Contact Details
Mike Fleming work email
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Mike Fleming personal email
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About Mike Fleming
Experienced Senior Operations Leader with a demonstrated history working in the banking and logistics industries. Strong operations professional skilled in Operations Management, People Leadership, Quality Management, Customer Experience, and Business Relationship Management.
Mike Fleming Work Experience Details
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Senior Project Manager And Operations SmeAnzMartinborough, Nz -
Senior Project Manager/Operations SmeAnz May 2023 - PresentMelbourne, Victoria, Au
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Head Of Customer Service OperationsAnz May 2019 - May 2023Melbourne, Victoria, Au
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Head Of Group ServicesAnz Jan 2018 - May 2019Melbourne, Victoria, AuAs a key member of the Group Services Leadership Team, my role led and was accountable for all GS Operations activities in Manila - including: Payments, AML and Sanctions operations as well as support functions such as change and enablement. Responsible for executing the GS agenda across all of these functions consistently with pace, aligned to both the GS wide-initiatives and the domain specific initiatives to continue the transformation journey to world class. The role was a major people leadership role, responsible for managing a large team through a significant transformation and ensuring continuity of service delivery.
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Head Of Lending OperationsAnz Dec 2013 - Dec 2017Melbourne, Victoria, AuThis role involved leading the off-shored lending business activities in our Manila Hub. We provided services across multiple geographies and for all business segments. I managed a team of over 330 and accommodated a steady pipeline of growth with new transitions arriving as a continuous build strategy.This role allowed me to increase and strengthen my exposure and understanding of the Wholesale Lending business. It has also allowed me to bring my experience in Operations and Hubs to help drive delivery excellence and operational discipline.
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Head Of Nz OperationsAnz Apr 2010 - Dec 2013Melbourne, Victoria, AuLed the off-shored operational business activities in Bangalore for the Retail & Business Banking Operations Division of ANZ New Zealand. I provided strategic and operational leadership for over 350 staff, and was the sole representative of the NZ business for Retail & Business Operations in our Bangalore Hub. I represented the NZ business on the Banglaore senior leadership team and controlled and managed the NZ Operational budgets on behalf of our NZ stakeholders.This role strengthened my experience in stakeholder management, working with cultural differences and driving operational excellence. As an active member of the SMT, operating in the ANZ Hub Network, this allowed me to support and drive our key Operational and wider Bank strategies.
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Head Of Operations - Consumer FinanceAnz National Bank Ltd Apr 2004 - Mar 2010Montreal, CaMy role involved leading the Card Operation for the Banking Operations Division. I provided strategic and operational leadership for over 170 staff, management of credit, fraud and operational risk, and financial control of expenditure budgets in excess of $25m. I ensured a customer driven approach to all interactions and processes that impact the customer. My input to the Consumer Finance business strategy was focussed on innovation, best practice and resource maximisation. External responsibilities included participation in bankwide & industry forums to represent issues surrounding the bank’s credit and debit card products. I believe the motivation this role provided me was instrumental in providing a shared vision to be a centre of excellence within the NZ Cards Industry. The successes we achieved came from a collaborative approach to change, a passion for the business and desire to be the best. -
Senior Manager Customer ServicesAnz National Bank Ltd May 2000 - Apr 2004Montreal, CaThis leadership role encompassed process ownership for all card related activities across the Bank together with project and administrative management for the Customer Services Centre; the Bank’s centralised back office operations unit which comprised over 230 staff. I provided strategic and operational leadership of the Bank’s card operations, controlling budget in excess of $8 million. Regulatory and card scheme compliance was a key responsibility, together with external representation and supplier management. This position allowed me a greater degree of flexibility in focussing my energies. It provided an opportunity to broaden and strengthen my network of relationships within the cards industry and internally within the Bank.
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Operations Support ManagerCourierpost Mar 1995 - Jun 1996This position was responsible for the support functions of New Zealand Post’s courier operation. As part of the senior management team, I played an active role in the day to day running of the business. Daily contact with customers provided me with positive challenges and quality improvement opportunities. I was responsible for the group’s revenue protection activities and the National Service Centre that handled all CourierPost customer inquiries. CourierPost had attained ISO 9001 certification, and as the business’s quality representative, I managed the quality programme and undertook surveillance and full system audits of all CourierPost sites. -
Project ManagerActivity International Bv Apr 1993 - Feb 1995I consulted on behalf of Canada Post Systems Management Ltd who were contracted to implement a bar code tracking system into South Africa Post. I was based in South Africa for this assignment. I supported and advised the local project team from concept stage through to implementation. Strict deadlines were imposed and a disciplined approach to allocated tasks was essential. I was responsible for insuring that all operational aspects of the project were being suitably managed and delivered. My project management skills were enhanced and working offshore made me more self-confident and independent. It was a challenge balancing the client's needs with the practicalities of time and resource bound constraints.
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Systems & Compliance ManagerNew Zealand Post Jan 1992 - Mar 1993Wellington, NzThis position involved controlling and managing New Zealand Post's Network Management System, a barcode tracking system that was used within the postal operation to assist with the management of mail distribution. This role allowed me to interact with operational managers throughout the country on a daily basis. I was able to monitor the success of the system through cost reduction and the improvement of service standards. My responsibilities included system compliance and security, vendor management, change control, and ensuring the system and its deliverables met the expectations of the company's senior executive and operational management teams. -
Project ManagerNew Zealand Post Oct 1990 - Dec 1992Wellington, NzI was seconded onto New Zealand Post's Track and Trace Project where we introduced barcode tracking technology to the courier and postal operations. Initially I was a member of the team that designed, built and introduced the Track & Trace System, a computerised tracking system for New Zealand Post's premium courier product. I was then asked to be a part of the team that implemented the tracking system within the wider New Zealand Post network. I led the nationwide training programme and establishing the Control and Service Centres that managed the ongoing operational aspects of the system.
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Branch ManagerCourierpost Jan 1989 - Sep 1990As the Branch Manager of CourierPost in Wellington, I was primarily responsible for the collection and delivery of the company's premium product throughout the greater Wellington area. I was the first manager of the Wellington courier business and played a key role in the development and launch of this service. In a highly competitive service industry this role was a most challenging and rewarding one. Leading and motivating my staff was an experience that compensated for the long hours of work required during the early days of the operation. I believe my ability to get the best from people was tested and proven during my time at CourierPost.
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Human Resources ManagerNew Zealand Post Apr 1987 - Jan 1989Wellington, NzIn this role I provided Human Resource support to the District Manager and more than 250 staff in the Wellington Retail District. Responsible for the implementation and oversight of all company Human Resource policies within the district, I was able to actively develop my interpersonal skills in this role. This position was a principal contact point for staff who were affected by New Zealand Post's nationwide office closure programme. I took an active part in assisting managers with their recruitment and selection process, conducted and led a number of training programmes within the district and elsewhere in the country and liaised with the District Union Representatives on industrial relation matters.
Mike Fleming Skills
Stakeholder Management
Credit Cards
Business Process Improvement
Banking
Financial Services
Risk Management
Business Transformation
Retail Banking
Change Management
Project Delivery
Customer Experience
Business Analysis
Management
Governance
Operations Management
Cross Functional Team Leadership
Six Sigma
Relationship Management
Outsourcing
People Skills
Vendor Management
Process Improvement
Business Process
Team Leadership
Performance Management
Leadership
Team Management
Strategy
Financial Risk
Management Consulting
Pmo
Service Delivery
Operational Risk
Offshoring
Business Strategy
Project Management
Credit
Training
People Management
Mike Fleming Education Details
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Victoria University Of WellingtonBusiness
Frequently Asked Questions about Mike Fleming
What company does Mike Fleming work for?
Mike Fleming works for Anz
What is Mike Fleming's role at the current company?
Mike Fleming's current role is Senior Project Manager and Operations SME.
What is Mike Fleming's email address?
Mike Fleming's email address is mi****@****anz.com
What schools did Mike Fleming attend?
Mike Fleming attended Victoria University Of Wellington.
What skills is Mike Fleming known for?
Mike Fleming has skills like Stakeholder Management, Credit Cards, Business Process Improvement, Banking, Financial Services, Risk Management, Business Transformation, Retail Banking, Change Management, Project Delivery, Customer Experience, Business Analysis.
Who are Mike Fleming's colleagues?
Mike Fleming's colleagues are Ramya Hayagreeva, Georgia Lowrey, Akshma Malhotra, Rory Passingham, Dean Jones, Chia-Wei Ting, Insha Inshu.
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