Mike Fleming Email & Phone Number

Martinborough, Nz

Melbourne, Victoria, Au

Melbourne, Victoria, Au

Melbourne, Victoria, Au

As a key member of the Group Services Leadership Team, my role led and was accountable for all GS Operations activities in Manila - including: Payments, AML and Sanctions operations as well as support functions such as change and enablement. Responsible for executing the GS agenda across all of these functions consistently with pace, aligned to both the GS wide-initiatives and the domain specific initiatives to continue the transformation journey to world class. The role was a major people leadership role, responsible for managing a large team through a significant transformation and ensuring continuity of service delivery.

Melbourne, Victoria, Au

This role involved leading the off-shored lending business activities in our Manila Hub. We provided services across multiple geographies and for all business segments. I managed a team of over 330 and accommodated a steady pipeline of growth with new transitions arriving as a continuous build strategy.This role allowed me to increase and strengthen my exposure and understanding of the Wholesale Lending business. It has also allowed me to bring my experience in Operations and Hubs to help drive delivery excellence and operational discipline.

Melbourne, Victoria, Au

Led the off-shored operational business activities in Bangalore for the Retail & Business Banking Operations Division of ANZ New Zealand. I provided strategic and operational leadership for over 350 staff, and was the sole representative of the NZ business for Retail & Business Operations in our Bangalore Hub. I represented the NZ business on the Banglaore senior leadership team and controlled and managed the NZ Operational budgets on behalf of our NZ stakeholders.This role strengthened my experience in stakeholder management, working with cultural differences and driving operational excellence. As an active member of the SMT, operating in the ANZ Hub Network, this allowed me to support and drive our key Operational and wider Bank strategies.

Montreal, Ca

My role involved leading the Card Operation for the Banking Operations Division. I provided strategic and operational leadership for over 170 staff, management of credit, fraud and operational risk, and financial control of expenditure budgets in excess of $25m. I ensured a customer driven approach to all interactions and processes that impact the customer. My input to the Consumer Finance business strategy was focussed on innovation, best practice and resource maximisation. External responsibilities included participation in bankwide & industry forums to represent issues surrounding the bank’s credit and debit card products. I believe the motivation this role provided me was instrumental in providing a shared vision to be a centre of excellence within the NZ Cards Industry. The successes we achieved came from a collaborative approach to change, a passion for the business and desire to be the best.

Montreal, Ca

This leadership role encompassed process ownership for all card related activities across the Bank together with project and administrative management for the Customer Services Centre; the Bank’s centralised back office operations unit which comprised over 230 staff. I provided strategic and operational leadership of the Bank’s card operations, controlling budget in excess of $8 million. Regulatory and card scheme compliance was a key responsibility, together with external representation and supplier management. This position allowed me a greater degree of flexibility in focussing my energies. It provided an opportunity to broaden and strengthen my network of relationships within the cards industry and internally within the Bank.

This position was responsible for the support functions of New Zealand Post’s courier operation. As part of the senior management team, I played an active role in the day to day running of the business. Daily contact with customers provided me with positive challenges and quality improvement opportunities. I was responsible for the group’s revenue protection activities and the National Service Centre that handled all CourierPost customer inquiries. CourierPost had attained ISO 9001 certification, and as the business’s quality representative, I managed the quality programme and undertook surveillance and full system audits of all CourierPost sites.

I consulted on behalf of Canada Post Systems Management Ltd who were contracted to implement a bar code tracking system into South Africa Post. I was based in South Africa for this assignment. I supported and advised the local project team from concept stage through to implementation. Strict deadlines were imposed and a disciplined approach to allocated tasks was essential. I was responsible for insuring that all operational aspects of the project were being suitably managed and delivered. My project management skills were enhanced and working offshore made me more self-confident and independent. It was a challenge balancing the client's needs with the practicalities of time and resource bound constraints.

Wellington, Nz

This position involved controlling and managing New Zealand Post's Network Management System, a barcode tracking system that was used within the postal operation to assist with the management of mail distribution. This role allowed me to interact with operational managers throughout the country on a daily basis. I was able to monitor the success of the system through cost reduction and the improvement of service standards. My responsibilities included system compliance and security, vendor management, change control, and ensuring the system and its deliverables met the expectations of the company's senior executive and operational management teams.

Wellington, Nz

I was seconded onto New Zealand Post's Track and Trace Project where we introduced barcode tracking technology to the courier and postal operations. Initially I was a member of the team that designed, built and introduced the Track & Trace System, a computerised tracking system for New Zealand Post's premium courier product. I was then asked to be a part of the team that implemented the tracking system within the wider New Zealand Post network. I led the nationwide training programme and establishing the Control and Service Centres that managed the ongoing operational aspects of the system.

As the Branch Manager of CourierPost in Wellington, I was primarily responsible for the collection and delivery of the company's premium product throughout the greater Wellington area. I was the first manager of the Wellington courier business and played a key role in the development and launch of this service. In a highly competitive service industry this role was a most challenging and rewarding one. Leading and motivating my staff was an experience that compensated for the long hours of work required during the early days of the operation. I believe my ability to get the best from people was tested and proven during my time at CourierPost.

Wellington, Nz

In this role I provided Human Resource support to the District Manager and more than 250 staff in the Wellington Retail District. Responsible for the implementation and oversight of all company Human Resource policies within the district, I was able to actively develop my interpersonal skills in this role. This position was a principal contact point for staff who were affected by New Zealand Post's nationwide office closure programme. I took an active part in assisting managers with their recruitment and selection process, conducted and led a number of training programmes within the district and elsewhere in the country and liaised with the District Union Representatives on industrial relation matters.