Mike Fleming Email & Phone Number

Martinborough, NZ

Melbourne, Victoria, AU

Melbourne, Victoria, AU

Melbourne, Victoria, AU

As a key member of the Group Services Leadership Team, my role led and was accountable for all GS Operations activities in Manila - including: Payments, AML and Sanctions operations as well as support functions such as change and enablement. Responsible for executing the GS agenda across all of these functions consistently with pace, aligned to both the GS.

Melbourne, Victoria, AU

This role involved leading the off-shored lending business activities in our Manila Hub. We provided services across multiple geographies and for all business segments. I managed a team of over 330 and accommodated a steady pipeline of growth with new transitions arriving as a continuous build strategy.This role allowed me to increase and strengthen my.

Melbourne, Victoria, AU

Led the off-shored operational business activities in Bangalore for the Retail & Business Banking Operations Division of ANZ New Zealand. I provided strategic and operational leadership for over 350 staff, and was the sole representative of the NZ business for Retail & Business Operations in our Bangalore Hub. I represented the NZ business on the Banglaore.

Montreal, CA

My role involved leading the Card Operation for the Banking Operations Division. I provided strategic and operational leadership for over 170 staff, management of credit, fraud and operational risk, and financial control of expenditure budgets in excess of $25m. I ensured a customer driven approach to all interactions and processes that impact the.

Montreal, CA

This leadership role encompassed process ownership for all card related activities across the Bank together with project and administrative management for the Customer Services Centre; the Bank’s centralised back office operations unit which comprised over 230 staff. I provided strategic and operational leadership of the Bank’s card operations, controlling.

This position was responsible for the support functions of New Zealand Post’s courier operation. As part of the senior management team, I played an active role in the day to day running of the business. Daily contact with customers provided me with positive challenges and quality improvement opportunities. I was responsible for the group’s revenue.

I consulted on behalf of Canada Post Systems Management Ltd who were contracted to implement a bar code tracking system into South Africa Post. I was based in South Africa for this assignment. I supported and advised the local project team from concept stage through to implementation. Strict deadlines were imposed and a disciplined approach to allocated.

Wellington, NZ

This position involved controlling and managing New Zealand Post's Network Management System, a barcode tracking system that was used within the postal operation to assist with the management of mail distribution. This role allowed me to interact with operational managers throughout the country on a daily basis. I was able to monitor the success of the.

Wellington, NZ

I was seconded onto New Zealand Post's Track and Trace Project where we introduced barcode tracking technology to the courier and postal operations. Initially I was a member of the team that designed, built and introduced the Track & Trace System, a computerised tracking system for New Zealand Post's premium courier product. I was then asked to be a part.

As the Branch Manager of CourierPost in Wellington, I was primarily responsible for the collection and delivery of the company's premium product throughout the greater Wellington area. I was the first manager of the Wellington courier business and played a key role in the development and launch of this service. In a highly competitive service industry this.

Wellington, NZ

In this role I provided Human Resource support to the District Manager and more than 250 staff in the Wellington Retail District. Responsible for the implementation and oversight of all company Human Resource policies within the district, I was able to actively develop my interpersonal skills in this role. This position was a principal contact point for.