Mike Fleming Email & Phone Number

United States

As a Software Support Specialist at Tyler Technologies, I honed my skills in delivering exceptional customer-focused service while ensuring customer satisfaction. My key responsibilities and skills included: Customer Satisfaction: Consistently maintained high levels of customer satisfaction by addressing client needs and resolving issues promptly. CRM Software: Utilized CRM software to manage client interactions and streamline support processes. Stored Procedures: Developed and optimized stored procedures to enhance database performance and support client applications. SQL: Applied SQL expertise to troubleshoot and resolve database-related issues efficiently. Databases: Managed and maintained databases to ensure data integrity and availability for client applications. Teamwork: Collaborated effectively with team members to deliver comprehensive support solutions. Customer Service Representatives: Worked closely with customer service representatives to address and resolve complex technical issues. Problem Solving: Demonstrated strong problem-solving abilities by diagnosing and resolving technical challenges promptly. Customer-Focused Service: Prioritized customer needs and provided tailored solutions to enhance their experience with our products and services.In my role, I leveraged these skills to support clients effectively, ensuring their technical issues were resolved swiftly and enhancing their overall experience with Tyler Technologies.

Romulus, Michigan, United States

During my tenure as an Operational Systems Support Specialist at Ocado Solutions, I successfully managed and optimized our technological infrastructure to enhance operational efficiency. My key responsibilities and skills included: Inventory Management: Oversaw and managed inventory systems, ensuring accurate tracking and availability of resources. Active Directory: Administered and managed Active Directory for user and group account management. Computer Repair: Performed hardware and software repairs, maintaining optimal performance of company devices. Project Management: Led and coordinated IT projects from inception to completion, ensuring timely delivery and adherence to budget. Cloud Computing: Utilized cloud platforms such as Microsoft Azure for scalable and secure operations. Management & Leadership: Provided direction and support to the IT team, fostering a collaborative and productive environment. Virtual Private Network (VPN): Managed and supported VPN solutions for secure remote access. Customer Satisfaction & Service: Ensured high levels of customer satisfaction by providing timely and effective technical support and services. Windows & Operating Systems: Managed and supported Windows operating systems and other OS platforms used within the company. Information Technology: Oversaw IT operations, ensuring systems were up-to-date and running efficiently. Microsoft Intune: Utilized Microsoft Intune for device management and security. Data Entry & Communication: Ensured accurate data entry and maintained clear communication across departments. Computer Networking: Designed, implemented, and maintained computer networks for reliable and secure connectivity. Microsoft Office: Proficiently used Microsoft Office tools for various administrative and operational tasks. Problem Solving: Identified and resolved technical issues efficiently to minimize downtime and enhance productivity.

Michigan, United States

I have since transitioned from contracted employment for Stefanini through Sentech Services to direct employment by Stefanini Group North America and APACI provide my services to the BlueCross BlueShield of Michigan project, along with their associated partners and contracting companiesAs of 20 August 2021 I have since transitioned from the BCBSM project over to the Nike projectAs of 01 September 2021, I was transitioned to the client Pratt&Miller for Deskside Support and building infrastructure services from the ground up

Madison Heights, Michigan, United States