Mike Flewwelling Email & Phone Number

With over 15 years of experience in customer success, customer experience, and customer support, I am a passionate and strategic leader who drives customer retention, satisfaction, and loyalty. As the Vice President of Customer Experience at RouteThis, I oversee the end-to-end customer journey, from onboarding and adoption to renewal and advocacy. I collaborate with cross-functional teams to deliver innovative and scalable solutions that meet the needs and expectations of our customers, who use our platform to troubleshoot and resolve home network issues. Previously, I held various leadership roles at D2L, a leading EdTech company, where I managed and grew a global customer success and support team that supported over 1,000 clients across education, corporate, and government sectors. I also have experience in managing partner and technical support for commercial products at Nuance Communications and Equitrac. I have strong skills in customer success, customer experience, customer journeys, as well as communication, collaboration, and problem-solving. I am motivated by the mission of creating positive and lasting impact for our customers and their users, and I value diversity, inclusion, and innovation in my work.

Listed skills include Customer Support, Support, Nuance, and Communications.