New Zealand research institute that focuses on geological resources, environmental and industrial isotopes, and natural hazards applying scientific knowledge from the atomic to the planetary scale to create wealth, protect the environment, and improve the safety of people.

Unity Credit Union is a member owned non-profit organisation. Unity supports members to achieve their financial goals through the provision of a range of savings and lending options and is committed to 'people helping people'.

Independent advisory services company focussed on technology and its impacts for organisational transformation to deliver value for money services. Services provided include:• Business and IS transformation.• Strategy review and development.• Project Quality Assurance reviews.• Organisational restructure and change programmes.• Management of digital and transformational change programmes and projects.• RFX processes and contract negotiations.Key Achievements:•Delivered training and education programmes to embed lean manufacturing practices across 200 people within Fletchers Building division to improve delivery speed and bidding practices for civil construction tenders. Reduced bid processing timeframes by an average of 10%.•Audited separation programme for Contact Energy divesting its technology services from Australian parent company to NZ. Recommendations provided accepted and programme realigned enabling successful transition within required compliance timeframes. •Developed and proposed digital transformation plan and associated funding of $20m necessary to reduce technical debt and improve operational capability within the HEB construction organisation. Board accepted proposal and programme was initiated.

•Lead a Digital Enablement group (175 FTE and 6 DR’s) providing clear insight into the expectations, managing the team’s wellbeing and developing functional capability. Oversee a budget portfolio of $20m Capex and $50m opexKey Responsibilities•Member of Executive Leadership team setting and developing the annual strategic business and people plans and budget, including governance and execution of the key programmes of work•Accountable for financial and operational excellence initiatives to reduce operating expenditure whilst improving service quality•Responsible for Digital governance and the oversight and management of digital change initiatives and activities• Ensure the security and integrity of the organisation's data, implementing cybersecurity measures and disaster recovery plans•Responsible for services to support 365x24x7 operations across 5 hospital localitiesKey Achievements:•Secured Board agreement for $50m investment plan to transition the organisation to a digital first model to improve service quality.•Improved organisational engagement and velocity for commissioning of new services by leading the introduction of working practices to a product focused model via Scaled Agile structures.•Reduced operating expenditure by $2m focusing on the transition of aged systems to contemporary cloud based services and realignment of support capability. •Governed a payroll cloud migration programme to validate the quality of delivery. Successful outcome improved payroll processing times by 50% to 2hrs.•Directed 200 staff through a recovery process for complete enterprise wide restoration following a cyber-attack that affected all services within the DHB. •Led the introduction of an intelligence service function to enable information driven decision making improving integrated service planning.•Developed career progression pathways lifting team capability and engagement through industry framework to assess skills and provide career paths staff.

• Member of Executive Leadership team with accountability to lead and develop the digital strategic plan, including product delivery plans, funding needs, risk mitigation activities, operational servicesKey Responsibilities• Delivery of a transformation programme for a core case management solution and associated organisational change management.• Ensure the security and integrity of the organisation's data and information systems, implementing cybersecurity measures and disaster recovery plans• Promote and drive innovative approaches to technology and information management with a focus on organisational efficiencies. Including the analysis on the feasibility of change and its likely impact upon the business.Key Achievements:•Gained Board approval for a 4 year $40m investment plan to modernise work practices via integrated digital platforms across the call centre and field service based staff improving the ability of the respective functions to process the number of H&S cases daily by 10-20%.•Delivered a digital plan for 24/7 operational services improvement that spanned policy compliance, people capability and development, business architecture, call centre and field service operations.•Realigned the digital services delivery and operating models to Scaled Agile work practices improving velocity of delivery and support outcomes, aligning work teams with their respective organisational customers to give greater depth in understanding of outcomes required and development of products to achieve.•Processing of H&S cases were increase by 20 % via productivity improvements achieved with the deployment of mobile capability to field based resources given real time access to case data. •Introduced an information intelligence function to develop then leverage data standards strategy providing data management, data warehousing and business intelligence services•Reduced operating costs by 40 % via the remodelling of the workforce utilised.

• Contract role to lead and develop the digital strategic plan to develop real-time on line lending capability to enhance the 'bricks and mortar' finance shops Key Responsibilities• Accountable for national IT Services.• Delivery of change programme to uplift staff capability• Evaluate and recommend new technologies, tools, and solutions that could enhance the company's operations and competitiveness • Oversee the design, implementation, and maintenance of IT systems, networks, hardware, software, and security protocolsKey Achievements:• Delivered first digital strategy to Board for endorsement to reposition business model to include digital channel for real-time customer loan approvals. Initial design process was commissioned for cost ratification and organisational impact. Strategy focussed on augmenting ‘bricks and mortar’ localities with on line capability to increase customer base and market share • Reduced ongoing operational costs by 15% by migrating legacy core technology platforms to cloud based models improving service continuity and ongoing cost of ownership

• Led and coached a technology services group (up to 800 FTE and 8 DR’s) to become a recognised high-performing team providing digital service to the council and 5 other agencies as shared services. Over saw a budget portfolio of $150m Capex and $142m opexKey Responsibilities• Responsible for the delivery and support of digital services enabling customers and the organisation to interact digitally ensuring optimal service quality.• Designed and implement a strategic plan for digital transformation and channel optimisation programme to improve rate payer services• Influence the strategic direction of the organisation by highlighting the opportunities offered by digital, data and emerging new technologies to transform service delivery.• Mentor staff to develop a high performing team. Key Achievements:•Developed and proposed digital transformation plan and associated funding of $300m over a 5 year period necessary to amalgamate technology services and enhance online capability.•Reduced operational costs by 15-20% through the transformation of services to a digital first model improving customer service channels•Reduced IT operating costs from $132m to $92m as a result of remodelling operational processes, service platforms and resource capability •Improved staff engagement scores by 45 points to a level of 80+ through the establishment of a continuous improvement programme to develop high performance aligned to strategy, delivery and operational improvement programmes. Team recognised via several international / national awards received.•Developed and implemented a Project and Portfolio Management Office within the IS services group driven by a consistent outcomes-based transformation delivery model incorporating Agile-based delivery practices.•Delivered technology shared services capability to 5 further organisations.

Authority set up to enact act of Parliament to amalgamate 8 local authorities into a single unified entity within a 14 month timeframeKey Responsibilities• Led the work stream to amalgamate digital service of the 8 councils entities into a unified function and provide systems and processes that would enable the efficient functioning of Auckland CouncilKey Achievements:• Controlled the governance, planning and strategy for the delivery of services required to operationalise the new entity • Designed and implemented a target operating model for the new consolidated function, transitioning 800 FTEs to new roles and accountabilities• Accountable for the transformation programme to implement a single ERP system (SAP) to manage HR, payroll, procurement, and finance functions of the consolidated entity.• Accountable for the transformation programme to implement consolidating financial planning tool for planning and budget consolidation.• Governed the implementation of a new consolidated corporate website and the consolidation of the core technology infrastructure to deliver operational services for customer facing interactions (e.g. call centre integration).• Consolidation of operational practices for shared support services to the new consolidated entity and several of its subsidiaries.•Seamless consolidation of Information Services Group, including the reorganisation of group structure and an associated appointment process for direct and indirect staff reports. The transition occurred successfully with no service failures.

Key Accountabilities• Responsible for creating and leading the execution of an integrated digital strategy providing the foundation capabilities to support Watercare in its endeavour to deliver its 24/7 water services to key customers, partners, and suppliers. Key Achievements • Developed the strategy and $30m capital funding plan for technology transformation programme. Board endorsed• Accountable for the transformation programme to upgrade core IT infrastructure at both desktop and server levels – the latter involved a transition to an IaaS model. • Led the Organisational transformation programme with the implementation of an enterprise asset and financial system integrating all fiscal, material and maintenance information for utlisation across the enterprise improving budget and asset management planning • Led the transformation of HR practices with a deployment of a cloud-based HR system. • Accountable for the the Operational transformation of workforce practices with the implementation of a mobile workforce management solution for asset management and maintenance. Services delivered achieved an improvement of 30 % in field case management

Key Accountabilities• Member of the IS Management Team responsible for strategic business planning at a corporate and a group level for all business systems across 3 geographies. Domains covered gaming, hotels, food and beverage, loyalty programmes, corporate services and car parking.• Accountable for the delivery of 24x7 operational services across the groupKey Achievements• Successfully executed a capital programme involving substantial organisational change management. Components of this programme included:• Customer relationship management, action loyalty systems, customer kiosk strategy, search, select, and implementation. • Time and attendance, including rostering system implementation.• ERP search and select process for Australasia. Business case, board paper, commercials and legal. • Business transformation project including the implementation of PeopleSoft (and SeeBeyond middleware) across Australasia. Scope included shared service delivery of finance, supply chain (JIT), HR, and payroll• Merger of purchased Australian business operations into the SkyCity group systems portfolio.

Key Accountabilities• Lead and build a CRM service line practice for the New Zealand and Australian market focussing on Strategy, Business Operations, and Technology deployments to service multinational clients in the areas of Sales, Marketing, and Customer Service. • Undertake business development and client relationship management at an Executive and Board level across ANZ. • Provided leadership and participation in consulting engagements, information systems strategic planning, search and select, business process improvement, project management and organisational culture and structural assessments.Key Achievements • Accountable for a CRM transformation programme including system implementation for a utility provider within Auckland region to give greater visibility of customer details and deliver field service capability for fault maintenance management• Accountable for the consolidation programme to rationalise 7 CRM systems and associated business processes into a single version for an Australian telecommunications company. Programme reduced operational costs by AU$15m • Quality Assurance services of CRM implementations both from a business and technical perspective across ANZ.

Key Accountabilities Recruited from the UK to manage the CRM Service line. Undertook business development & client relationship management at Executive and Board level across ANZ. This practice operated across Australia/ New Zealand.Key Achievements• Accountable for a customer management transformation programme for Southern Cross Insurance across its sales and customer service channels to deliver an integrated digital platform for transactional services.• Accountable for the quality assurance services of CRM implementations both from a business and technical perspective across ANZ.

Key Accountabilities • Undertook business development and client relationship management at Executive and Board level across EMEA. • Provided leadership and participation in consulting engagements, information systems strategic planning, search and select, business process improvement, project management and organisational culture and structural assessments. Key Achievements• Developed the strategic plans for the implementation of a product/loyalty schemes for two global brewing companies. Boards accepted both proposal and programmes were initiated • Accountable for the development and delivery of the strategic planning framework development for a European drug manufacturer. Successfully implemented • Accountable for the development of the business case of a sales digital platform for an FMCG company in Japan. Board accepted and implementation completed • Transformation of operational practices for Japanese FMCG company’s supply chain.• Advisory services for a European brewery for acquisition and merger of competitor.• Provided subject matter expertise for CRM implementation solutions across EMEA.• Management, development and delivery of educational courses within the Marketing and Customer Management area, specifically focussing on Customer Relationship Management implementation strategies across global organisations. This included the management of a development and implementation team across USA and Europe.

Key Accountabilities Responsible for the operational and strategic management of all business systems supporting a distribution and customer services environment across the UK and Europe. Key Achievements• Accountable for the amalgamation of a purchased European operation as part of an merger and acquisition process. All services were successfully integrated into the operations.• Stewardship of an optimisation programme utilising SAP for pan European sales, distribution, and production planning business functions. Stewardship and implementation of:• Led and delivered the technology to support a greenfield warehouse operation for pan-European supply chain operation. • RFID processes and systems to support process improvement across warehouse operations.• Mobile sales and forecast management solution to support 100 sales staff members.• Production planning optimisation for brewing operations.

Key Achievement• I was a member of the delivery team that implemented a supply chain management system and its associated business operation frameworks, including the implementation of a geospatial information mapping system and a financial costing system.