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Mike Fraley Email & Phone Number
Product Manager
at
Intermedia Cloud Communications
2 work emails found
@intermedia.net
2 phones found area 650 and 800
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Product Manager
Location
Bellevue, Washington, United States
Who is Mike Fraley? Overview
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Quick answer
Mike Fraley is listed as Product Manager at Intermedia Cloud Communications, based in Bellevue, Washington, United States. AeroLeads shows a work email signal at intermedia.net, phone signal with area code 650, 800, and a matched LinkedIn profile for Mike Fraley.
Mike Fraley previously worked as Technical Product Manager at Intermedia and Technical Services Manager at Intermedia. Mike Fraley holds B.A., Anthropology from University Of Washington.
Company email context
Email format at Intermedia Cloud Communications
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{first_initial}{last}@intermedia.net
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AeroLeads found 2 current-domain work email signals for Mike Fraley. Compare company email patterns before reaching out.
Profile bio
About Mike Fraley
Experience: Technical Product Support, Communicating with Customers, Customer and Employee Training, Support Process Creation and Documentation, Knowledge Base Creation and Support, Expert System Deployment, Software QA, Product Defect Tracking and Management. Goals: I think my ultimate goal is to work with the best team you can imagine. Work has never been about exact job duties or specific projects to me. Those things get me up and going in the morning, and they help to expand my horizons, but the thing that keeps me coming back day after day is the team I work with. Whether I am a key contributor to a team that depends on me, or I am a link in a much bigger chain, the result to me is the same.Specialties: 10 years of Customer Service & Technical Support, including VoIP.9 years of support process design and documentation.7 years as a technical trainer.Support process design and implementation.Analytical thinker.
Listed skills include Software Documentation, Voip, Troubleshooting, Technical Support, and 22 others.
Current workplace
Mike Fraley's current company
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8 roles
Mike Fraley work experience
A career timeline built from the work history available for this profile.
Product Manager
Technical Product Manager
Apr 2014 - Mar 2021
Technical Services Manager
Jan 2012 - Apr 2014
Solutions Analyst
Analyzes support tickets and troubleshooting needs, compiling trends and offers policy recommendations. Gathers statistics needed for daily/weekly/monthly reporting by the Customer Service Manager. Provides daily feedback to Voice over IP support team and Level 2 Support team. Works with outside departments to assist in the timeliness of a customer resolution. Maintains support documentation and provides continuous refresher trainings.
Dec 2007 - Apr 2012
Level 2 Support Lead
Responsible for the day to day operations of the second level support group. Coordinates activities and sets priorities among the group. Serves as the escalation point within Level 2 Support for inter-departmental concerns. Maintains support documents and provides training when necessary.
Sep 2006 - Dec 2007
Level 2 Support
Responsible for management of escalated trouble tickets, which includes but is not limited to: troubleshooting, documentation, continued escalation, resolution and training. Additional responsibilities include answering escalated calls, providing backup to level one support, chat, email and tickets. Responsible for notifying external partners of service outages. Trains new hires as assigned. Maintain customer service knowledge base. On Call duties as assigned.
Sep 2003 - Sep 2006
Customer Service Representitive
Responsible for handling inbound Customer Service calls, emails, tickets and chat conversations.
Feb 2003 - Sep 2003
1 education record
Mike Fraley education
FAQ
Frequently asked questions about Mike Fraley
Quick answers generated from the profile data available on this page.
What company does Mike Fraley work for?
Mike Fraley works for Intermedia Cloud Communications.
What is Mike Fraley's role at Intermedia Cloud Communications?
Mike Fraley is listed as Product Manager at Intermedia Cloud Communications.
What is Mike Fraley's email address?
AeroLeads has found 2 work email signals at @intermedia.net for Mike Fraley at Intermedia Cloud Communications.
What is Mike Fraley's phone number?
AeroLeads has found 2 phone signal(s) with area code 650, 800 for Mike Fraley at Intermedia Cloud Communications.
Where is Mike Fraley based?
Mike Fraley is based in Bellevue, Washington, United States while working with Intermedia Cloud Communications.
What companies has Mike Fraley worked for?
Mike Fraley has worked for Intermedia Cloud Communications, Intermedia, and Accessline Communications.
How can I contact Mike Fraley?
You can use AeroLeads to view verified contact signals for Mike Fraley at Intermedia Cloud Communications, including work email, phone, and LinkedIn data when available.
What schools did Mike Fraley attend?
Mike Fraley holds B.A., Anthropology from University Of Washington.
What skills is Mike Fraley known for?
Mike Fraley is listed with skills including Software Documentation, Voip, Troubleshooting, Technical Support, Telecommunications, Call Centers, Management, and Networking.
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