Mike Full Email & Phone Number

Responsible for and oversees sales, service, distribution and collections in assigned geographic DW & DW1 district: Area includes 1/2 of Chapel Hill, UNC campus, Hillsborough, Efland, Graham, Burlington; developing, growing, and maintaining home delivery routes to increase customer penetration. Supervises, recruits, trains and maintains the distribution force of independent contracted carriers. Coordinates carrier activities to provide seamless newspaper delivery service. Increases subscriber base through marketing activities and encourages carriers to increase sales. Handles all carrier and customer concerns, following up on starts, stops and complaints. Troubleshoots problems and overcomes obstacles that adversely affect on-time doorstep delivery. Strategizes and reconstructs routes and routing schedules to meet customer expansion/reduction and carrier productivity. Prepares budgets and manages home delivery revenue/expenses. Provides timely information to customer service representatives who update circulation database. Administers subscriber collections and independent contractor payments and keeps contractor documentation current. Conducts candidate screening/interviews, and hires/inducts new employees. Gives performance appraisals/reviews and terminates employees. Maintains and conveys current policies and procedures to provide excellent customer service and an effective workforce. Formerly managed the DO district for 7 years: Areas included 1/3 of Durham county, Duke University campuses.Legacy Builders (Hampton Roads area

Maintained a 10-20 man masonry crew responsible for the building of new structures. Effectively handled take-offs and secured work through bidding on contracts. Was involved in a variety of duties requiring fairly close tolerances, limits, or standards.

Diploma, Bible/Biblical Studies

Diploma

Certificate Of Ministry Preparedness

Fully licensed and ordained as a Christian Minister

Associate'S Degree, Divinity/Ministry

Associate/Divinity Degree

Associate'S Degree, Theological And Ministerial Studies

Associate/Ministerial Degree

Accreditations and Certifications: Licensed and Ordained Christian Minister as of March 31, 2012 I served and completed a 4 year.