Responsibilities include business development, relationship building, customer satisfaction, contract renewals, and the training and development of route salespeople. • Increased revenue year over year for the past five years. Achieved this by establishing goals and setting clear expectation, coaching and training, and recognizing positive performance while addressing poor performance. • Established a customer service culture, resulting in exceeding Company established goals. Additionally, increasing customer retention. Achieved this objective by strongly adhering to our Customer Promise and leading by example. • Exceeded goals in all Company established sales initiatives. Most recently, ranked second in the country in the Direct Sales incentive. Achieved this by creating a sales

Responsibilities included improving load accuracy, training new hires on proper load procedures, and safe work methods, controlling costs.Reduced misloads by 50% resulting in improved customer service and operating costs. Created a higher standard around attendance by enforcing existing policies, which resulted in fewer absences, and higher productivity. Organized regular safety meetings that increased awareness and reduced accidents. Observed work methods and provided affirmative as well as developmental feedback, which created a safe work environment.

Responsibilities included growth of customer base within South Texas Zone, increasing revenue stream of existing customers, hiring and training of sales team of 25 representatives, career development and forecasting monthly acquisition results.Organized two national sales blitz’s involving 100 sales representatives resulting in 1500 new customers in 3 days.Turned around poor performing sales team through skills development and team building, resulting in increased sales of 27% over plan.Recognized Team by company as leader in productivity throughout country.Focused training on proactive up-selling, which involved identifying opportunities and planning strategy prior to sales call resulting in more profitable customers and effective utilization of time management.Created effective career development plans resulting in promotion of three members of team.

Responsible for improving customer service levels within Gulf Coast Market, hiring and training Service Coordinators, team and career development and leading Route Operations Managers.Implemented new Service Management System (SMS) software for identifying potential service issues, which led to significant improvement in customer service levels.Built team of service coordinators to monitor and analyze results of SMS and utilize data to provide individual coaching resulting in increased profitability.Developed effective succession plan for Service Coordinator resulting in candidate’s promotion within one year.Conducted monthly meetings with Unit Leaders, reviewing work with documents and ensuring line employees received proper coaching and development.Established policies and procedures around deck maintenance and vacations that enhanced ability to service customers and improved service levels.

Responsible for improving customer loyalty and employee satisfaction, reducing bad debt, growing customer base and increasing revenue within Unit of 20 Route Sales Representatives.Developed interactive case studies on causes of service failures and preventive measures resulting in higher levels of customer satisfaction and a reduction in quit rateMonitored and tracked sales results of team consistently resulting in identifying of individual training needs.Performed 12 route rides per month with a focus on coaching and development resulting in team achieving sales and revenue goals.Provided education on bad debt collections and shared best practices that resulted in fewer write-offs.

Route Relief Salesman, Solicitor (1985)