Mike Gibson
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Mike Gibson Email & Phone Number

Capacity Planning and Forecasting Analyst at SP Energy Networks
Location: Greater Cheshire West And Chester Area, United Kingdom, United Kingdom 5 work roles 1 school
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Current company
Role
Capacity Planning and Forecasting Analyst
Location
Greater Cheshire West And Chester Area, United Kingdom, United Kingdom
Company size

Who is Mike Gibson? Overview

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Quick answer

Mike Gibson is listed as Capacity Planning and Forecasting Analyst at SP Energy Networks, a company with 1611 employees, based in Greater Cheshire West And Chester Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Mike Gibson.

Mike Gibson previously worked as Workforce Planning Manager at Dunelm and Senior Strategic Operations Manager, Officer at Mbna. Mike Gibson holds English Language And Literature, General from Archbishop Holgate Grammar School, York.

Company email context

Email format at SP Energy Networks

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SP Energy Networks

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Profile bio

About Mike Gibson

I am a highly experienced strategic resource planning professional with an expanded skillset suited to multiple operations. I have an excellent working knowledge of the end-to-end resource cycle and have worked in and managed teams responsible for resource planning and scheduling, capacity planning, workforce management, real-time call centre management, process analysis and departmental communications.I am efficient and motivated in all aspects of my work and adept at working effectively to achieve goals both as a cross-functional team member or individual contributor. I have excellent communication skills, and the interpersonal ability to influence all levels of stakeholder. I am also a successful people manager with a proven track record of developing talent. I have a strong knowledge of all MS Office applications, including excellent Excel skills, am an accomplished presenter, a driven project leader and driver of change.

Current workplace

Mike Gibson's current company

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SP Energy Networks
Sp Energy Networks
Capacity Planning and Forecasting Analyst
England, United Kingdom
Employees
1611
AeroLeads page
5 roles · 17 years

Mike Gibson work experience

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Workforce Planning Manager

Current

Radcliffe, England, United Kingdom

Sep 2021 - Present

Senior Strategic Operations Manager, Officer

Chester, England, United Kingdom

Lead a team of skilled analysts across various work streams, whilst maintaining resource & capacity planning functions alongside shrinkage/availability forecast and analysis.- Resource Team: Working to capacity plans/budget to deliver effective staffing numbers, equipment, education and all aspects of the end-to-end recruitment process.- Contact Centre.

Jan 2013 - Mar 2021

Workforce Management Specialist (Call Optimisation Analyst)

Chester, England, United Kingdom

Reporting and monitoring busy call centres, focusing on metrics and colleagues to ensure SLA’s are achieved for both internal and OFCOM regulatory targets. Led daily meetings with senior leadership teams to identify root causes of any issues and present reports and detailed scenario options for fixes / more efficient processes.Drove colleague performance.

2009 - 2013 ~4 yrs

Customer Service Representative / Team Manager

Chester, England, United Kingdom

Responsible for maintaining and updating customer accounts in a busy call centre. Attained internal coaching qualifications and seconded to lead teams, including new colleague Transition areas, supporting and managing teams 15-40 FTE strong. Accredited as part of the Management Development Academy.Key achievements:- Recognised for setting up key feedback.

Jul 2007 - 2009
Team & coworkers

Colleagues at SP Energy Networks

Other employees you can reach at spenergynetworks.co.uk. View company contacts for 1611 employees →

1 education record

Mike Gibson education

  • Archbishop Holgate Grammar School, York
    Archbishop Holgate Grammar School, York
    English Language And Literature, General
FAQ

Frequently asked questions about Mike Gibson

Quick answers generated from the profile data available on this page.

What company does Mike Gibson work for?

Mike Gibson works for SP Energy Networks.

What is Mike Gibson's role at SP Energy Networks?

Mike Gibson is listed as Capacity Planning and Forecasting Analyst at SP Energy Networks.

Where is Mike Gibson based?

Mike Gibson is based in Greater Cheshire West And Chester Area, United Kingdom, United Kingdom while working with SP Energy Networks.

What companies has Mike Gibson worked for?

Mike Gibson has worked for Sp Energy Networks, Dunelm, and Mbna.

Who are Mike Gibson's colleagues at SP Energy Networks?

Mike Gibson's colleagues at SP Energy Networks include Jack Sweeney, Dylan Harris, Rachel Plant, Gareth Ramsay, and Mohsen Saheb Karam (Msc, Miet).

How can I contact Mike Gibson?

You can use AeroLeads to view verified contact signals for Mike Gibson at SP Energy Networks, including work email, phone, and LinkedIn data when available.

What schools did Mike Gibson attend?

Mike Gibson holds English Language And Literature, General from Archbishop Holgate Grammar School, York.

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