Mike Goad Email & Phone Number

Ocala, Florida Area

Ocala, Florida Area

• Manage 17 IT professionals supporting the needs of a 421 bed hospital with 9 campus locations and 18 remote offices.• Support and maintain a 5,000 square foot data center housing 600+ servers (physical and virtual). This includes all power, cooling, and cabling needs as well.• Support and maintain a 3,000 square foot disaster recovery site mirroring all backup and Infrastructure systems.• Planned, managed, and provided oversight on updating the entire backbone hospital network infrastructure from an old Alcatel network to a Cisco Nexus (core and distribution), Cisco Catalyst (edge), and Cisco FEX(data center) Infrastructure including 68 IDF closets containing over 150 edge switches.• Planned, managed, and provided oversight to overhaul the entire wireless network for the hospital to a Cisco WLC and ISE configuration. This included programming and changing out over 400 AP’s.• Planned, managed, and provided oversight to migrate the hospital from an old Nortel PBX system to a Cisco Unified Communications system with Contact Center.• Migrated the hospital data center from an aging IBM VMWare farm, to a Cisco UCS system thus reducing the data center footprint by 6 cabinets and reducing the power and cooling expenditures.• Planned and executed a reorganization of the primary data center (including moving all cabinets) to improve cooling and power consumption. This was accomplished without any downtime to the system cabinets or systems.

Ocala, Florida Area

Project planning, management and implementation of IT infrastructure upgrades for small to medium sized businesses.Provide support and project planning for local and state Government offices and staff.Supervise Field Technicians in all aspects of customer support and IT troubleshooting.Maintain and support complex data room equipment including physical and virtual servers, redundant power equipment, network routers and firewalls, and State Agency equipment.Build, implement, and support Hyper-V virtual servers.Setup and maintain complex and encrypted multi-point VPN tunnels.Consult on streamlining workflow for clients in multiple business industries.Consulting as needed at Medical Facilities and Hospital settingsAdopt and perform the duties required for PACS/RIS/Voice Recognition administrator for a large Radiology Practice comprising 18 Radiologists and 4 hospitals

Ocala, Florida Area

Supervise Field Service Technicians in all aspects of customer service and technical support for IT and Network consultingHandle all aspects of customer support from taking the initial support desk phone call, performing onsite work efficiently and effectively, to following up with the client to make sure work was done to satisfactory standards.Fully detail all work done onsite to be included on customer invoice.Perform software troubleshooting and system upgrades on Line of Business software for multiple industries including;Large medical practicesReal Estate officesNon-profit government organizations

Alachua, Fl

Responsible for supporting large, multi-site imaging facilities averaging over 4,000 studies a day. Nation-wide traveling to provide onsite support to clients.Customer relations and support including determining needs, formulating solutions, and conveying their requirements to development and senior management.Follow up with customers concerning maintenance of software systems.Maintain documentation, records, and management reports for the project team.Standardizing processes and procedures and continuously improving the efficiency of the team's performance.Monitoring and participating in all aspects of the product's lifecycle and design

Ocala, Florida Area

Insure day-to-day operational integrity of PACS/RISPerform system analysis.Perform PACS/RIS interface analysis.Perform workflow analysis.End users liaison and trainer.PACS workstation configuration and deployment. Vendor facilitation to include;Modality: GE, Fuji, Siemens, Hitachi.PACS: Fuji Synapse, GE Centricity, Agfa ImpaxRIS: Merge (FKA Amicas.) Fuji SynapseSpeech Recognition, Dictation, Transcription: Dictaphone PowerScribe.Support system upgrades and fixes.Participate in project planning.

Ocala, Florida Area

Responsible for maintenance of all corporate applications and hardware. Hardware included Dell Dimension, Precision, and Optiplex workstations. Dell servers including the Poweredge and Powervault lines. Nuance voice-recognition microphones and other recording devices. Applications that included accounting and HR based software such as Participant Data Manager, Descriptions Now and Policies Now. Point-of-Sale applications such as POS Partner 2000. Maintaining medical imaging applications such as Mammography Reporting System (MRS), Fuji Synapse Medical Imaging Systems, PET scan imaging and the voice recognition application, PowerScribe.Responsible for supporting eighteen physicians, who service 9 imaging facilities and 4 hospitals, with issues that include VPN connections, login and password problems, printing issues, hardware issues, remote administration, and support of their home PC's.

A+, Network+, Mcse

Business Administration And Management, General