I am responsible for setting long-term and short-term revenue strategy, including setting and evaluating the parameters for group, business travel, and transient business, working with our distribution channel partners to ensure rate and availability parity, as well as for the hotel’s forecast and budget.

I have served in the following positions while on task force: Front Office Manager (Sheraton Clayton; Clayton, MO; March 2011); Front Office Manager/Interim Director of Operations (Hilton Garden Inn Houston Northwest; Houston, TX; October 2011 – January 2012); Front Office Manager (Westin Columbus; Columbus, OH; July 2013 & December 2013); Rooms Controller (Four Points by Sheraton Chicago Downtown; Chicago, IL; August 2013); Front Office Manager (The Cornhusker; Lincoln, NE; September 2013)

I was responsible for compiling daily revenue, room type and pickup reports for both the Hilton Madison and the Sheraton Madison. My responsibilities also included interfacing between sales managers and clients, building group blocks into the Hilton PMS, monitoring groups to ensure they are pacing to forecast, entering group rooming lists, and setting up group billing/special requests.During my time in this position, I was given the additional duties of evaluating new group, individual business traveler, and government business to ensure that it was the proper revenue decision for the hotel. The revenue department increased room revenue by 8% year-over-year at the Hilton Madison, and by 12% year-over-year at the Sheraton Madison.

My responsibilities included the oversight of front office operations and ensuring that all associates were properly trained and following company procedures with regard to customer service, obtaining proper credit from guests, and meeting guest requests. I was responsible for handling oversell situations, mediating guest and associate issues, and ensuring that guest service scores are maintained. My duties grew to include the day-to-day management of sellout situations (including attendant rate/selling strategies to maximize occupancy and ADR), as well as generating the 12-day forecast for the property.

This position involved working with WinPM reservations and Credit Track software to complete the end-of-day audit. In addition, I served as the overnight Manager on Duty, handling guest issues, maintenance problems and emergencies as they arise. This position required a general knowledge of accounting practices, excellent communication skills, and the ability to give constructive guidance to other employees.

This position involved checking guests in/out, making reservations, and serving as an ambassador for the hotel. Concurrent with these duties, I also served as a shuttle driver for the hotel.

This position involved assisting the primary instructor in a University-level Child Development class. My specific duties included writing and grading exams and papers, holding review sessions, meeting with students during office hours, and developing and delivering lectures. I was in this position for three semesters, my lecturing load increasing from 15% to 50% of class meetings.

This position involved assisting the primary investigator of a national study of early child care. My duties included working directly with young adolescents in an interview/testing setting, as well as at a health clinic. I served a second role as an assistant on a study of after-school care. My duties were variable definition and coding, data analysis using SPSS, as well as writing preliminary explanations of our findings.