Mike Greenquist Email & Phone Number

Tulsa

Tulsa, Oklahoma, United States

Tulsa, Ok, United States

Tulsa, Oklahoma Area

Participated in team of 10 technicians to support office with ~800 employees and field offices in Tulsa, Oklahoma City, Wichita, Kansas City, and Little Rock, as well as mobile workers located throughout Oklahoma, Kansas, and Arkansas. • Supported hardware and software, setup and support office workstations, printers and phones and installing and monitoring/maintaining networks utilizing Cisco 6500 series routers. • Managed computer equipment migrations directed by corporate… Show more Participated in team of 10 technicians to support office with ~800 employees and field offices in Tulsa, Oklahoma City, Wichita, Kansas City, and Little Rock, as well as mobile workers located throughout Oklahoma, Kansas, and Arkansas. • Supported hardware and software, setup and support office workstations, printers and phones and installing and monitoring/maintaining networks utilizing Cisco 6500 series routers. • Managed computer equipment migrations directed by corporate office to maintain updated hardware, which involved ordering and coordinating computer equipment replacements, scheduling and allocating installations to ensure on-time delivery, and training co-workers. • Member of the Service Delivery team providing customer service in a Help Desk environment. Show less

Tulsa, Oklahoma Area

Entrusted to form part of an experienced VoIP Tier 3 voice services team to build new and troubleshoot existing telecom provisioning using Cisco Call Manager software with emphasis on providing reliability and outstanding customer support. • Built call flows to handle complex call scenarios from the moment received to end. Created auto-attendant voice menu system allowing callers to be transferred to extensions without going through a receptionist. • Set up new provisioning… Show more Entrusted to form part of an experienced VoIP Tier 3 voice services team to build new and troubleshoot existing telecom provisioning using Cisco Call Manager software with emphasis on providing reliability and outstanding customer support. • Built call flows to handle complex call scenarios from the moment received to end. Created auto-attendant voice menu system allowing callers to be transferred to extensions without going through a receptionist. • Set up new provisioning processes including infrastructure, phone, and voicemail provisioning, configuring hardware and software and providing support after initial phone installation, ensuring excellent service. • Trained new team members on entry-level provisioning and programming new phones or resetting the phones with a new number/voicemail, existing team members on the set up for call flow for offices and to build auto attendants set up for answering phones, and Tier 3 team members on the most advanced programming; trained total of 45 team members. Show less

Tulsa, Oklahoma Area

Participated in team of 10 technicians to support office with ~1000 employees and field offices in Tulsa, Oklahoma City, Wichita, Kansas City, and Little Rock, as well as mobile workers located throughout Oklahoma, Kansas, and Arkansas. • Supported hardware and software, setup and support office workstations, printers and phones and installing and monitoring/maintaining networks utilizing Cisco 6500 series routers. • Managed computer equipment migrations directed by corporate… Show more Participated in team of 10 technicians to support office with ~1000 employees and field offices in Tulsa, Oklahoma City, Wichita, Kansas City, and Little Rock, as well as mobile workers located throughout Oklahoma, Kansas, and Arkansas. • Supported hardware and software, setup and support office workstations, printers and phones and installing and monitoring/maintaining networks utilizing Cisco 6500 series routers. • Managed computer equipment migrations directed by corporate office to maintain updated hardware, which involved ordering and coordinating computer equipment replacements, scheduling and allocating installations to ensure on-time delivery, and training co-workers. • Member of the Service Delivery team providing customer service in a Help Desk environment. Show less

Tulsa, Oklahoma Area

Implementation of Administrative Services department projects that required coordination with the IT department.

Tulsa, Oklahoma Area

Worked on the facilities team acquiring leased building space when needed. Coordinated any contracted services needed for the sites requiring outside vendors.

Tulsa, Oklahoma Area

Project management for the Year 2000 project from an IT standpoint. Ensured that all IT equipment and software was compatible with the Year 2000 rollout.

Tulsa, Oklahoma Area

Worked with mainframe computers to ensure daily processing was successful. Utilized IBM Series 9000 servers and related DASD / Peripherals. Heavily involved in troubleshooting job flows.