Partnership Development:Identify and engage potential clients, partners, and organizations that align with Solendr's mission.Build and maintain strong relationships with stakeholders, fostering mutual trust and value.Negotiate partnership agreements and contracts.Market Research and Strategy:Conduct market analysis to identify trends, opportunities, and challenges in the lending and fintech sector.Provide insights that shape Solendr’s product offerings and strategic direction.

Data and Reporting:Maintain accurate records and databases related to grants, programs, or operational activities.Prepare regular reports, dashboards, and updates for internal and external stakeholders.Use data to identify opportunities for operational improvements and recommend solutions.Stakeholder Engagement:Act as a liaison between different departments, teams, and partners.Facilitate effective communication and coordination across global offices or regional teams.Ensure that stakeholders understand and adhere to operational processes and policies.

Working with operational teams, IT leadership, Strategy and Operations, and Product Management to optimize and integrate the technology required to support the contact centerDeveloping, implementing and maintaining effective Workforce Management (WFM) and Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performanceMaintaining close, collaborative relationships with groups across the organization including business teams, IT and Business Intelligence.

IT leadership, Strategy and OperationsProduct Management to optimize and integrate the technology required to support the contact centerQuality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performanceCross-department ops integration including cross-dept. business teams, IT and Business Intelligence resource-sharing.