Mike Griffith Email & Phone Number

Pontiac, Michigan, United States

Livonia, Michigan, United States

Lead and coordinate production support efforts supporting the Nevada State Pension fund administration technology platform.Work with the Nevada state pension fund administration team to analyze and provide root cause analysis for production incidents.Document incident findings and provide suggestions for resolution.Facilitate weekly support meetings with the administration team to provide full transparency on the production support backlog.Coordinate UAT testing efforts to ensure deliverables meet stakeholder expectations and are free from defects.

Detroit, Michigan, United States

Projects include end to end development of a Reverse Mortgage Origination CRM, Multiple attribute driven high capacity Lead Allocation Systems supporting 5000 bankers, and restructuring an Internal Workforce Management System responsible for scheduling Mortgage Bankers based on multiple specialties.Facilitated meetings with product stakeholders and users to define product vision and roadmap.Met with product users to determine potential problems, determine root cause and offer suggestions for solutions and improvements. Utilized both JIRA and Azure DevOpts (ADO) to document product features, stories, and tasks.Maintained product backlogs utilizing Azure DevOps and JIRA to assist product stakeholders with prioritizing bi-weekly sprints.Held weekly refinement sessions with engineering teams to ensure product feature / story requirements were clear and attainable.Created wireframes and process flows using VISIO, Lucidcharts and Axure RP Pro to ensure requirements were crystal clear for both stakeholders and engineering teams.Created, executed, and documented test cases within Azure DevOpts Utilized both Postman and Insomnia to test API integrationsProvided day to day support as a Scrum Master facilitating daily stand-ups and removing road-blocks as needed.Created Iteration goals for engineering leadership to ensure team goals were clearly communicated across engineering teams.

United States

Successfully led a cross functional development team of Software Engineers, Business Analysts, and Quality Engineers supporting a .NET Reverse Mortgage Lead Allocation / Prioritization CRM.Worked directly with banking Senior Leadership to create system vision and roadmap.Used strong business knowledge to prioritize and maintain product backlogs JIRA.Consistently removed roadblocks to ensure work could be completed on time and without defects.Developed and implemented strategies to improve team performance and productivity, including creating and monitoring performance metrics and conducting regular performance evaluations.Provided coaching and mentoring to team members to support their professional growth and development.

Detroit, Michigan, United States

Lead Business Analyst for creation, development and maintenance of a .NET Reverse Mortgage Lead Allocation / Prioritization CRM. Provided translation of stakeholder requirements to technical requirement documentation.Collaborated with cross-functional teams to develop and implement business strategies and initiatives.Created and executed upon detailed test plans and use cases to ensure changes met stakeholder requirements.Provided detailed change notifications ensuring visibility for both stakeholder and engineering teams.Identified operating improvements and diagnosed defects by accessing client and lead data using SQL.Documented system capabilities and flow using VISIO and Lucidcharts.Utilized Postman to ensure API connections were performing as expected.Evaluated and diagnosed system failures rapidly to provide a plan for resolution.Utilized Splunk logs to diagnose and identify system failures.Provided tier 2 support to users.

Livonia, Michigan, United States

Lansing, Michigan, United States