• Responsible for ensuring the organization’s data and information systems are secure. Implementing cybersecurity measures, disaster recovery plans and compliance with data protection regulations (this includes HIPAA compliance).• Responsible for implementing IT strategies aligned with the organization’s goals and objectives as it relates to their division. Involves long-term planning, budgeting, and resource allocation.• Maintaining and managing communication systems such as Zoom, cellphone contracts and Microsoft 365.• Planning for and managing IT-related business continuity and disaster recovery, ensuring that the organization can continue its operations in the event of system failures or disasters. problems while maintaining team environment and multi-tasking.• Supervises the completion of IT projects ensuring they are completed on time, within budget, and meet the desired objectives. • Participate and collaborate in meetings or work groups specific to their role within the organization to understand their technology needs and providing solutions to support their objectives. • Arisa Health Information Security Officer, perform security risk assessment and risk analysis, ensures HIPAA and state compliant confidentiality and security for agency data and information. Perform PCI Compliance vulnerability scans and document findings.

• Responsible for all interviewing, making selections for hire, and training Information Systems staff members.• Investigate possible data breaches or security violations and report findings to management.• Handle and provide solutions for multiple problems while maintaining team environment and multi-tasking.• Direct the daily operations of the Information Technology staff, including preparation and maintenance of computer equipment, help desk support/trouble tickets and integrity of system connectivity both internally and externally.• Provide the leadership role in the development and maintenance of the electronic medical record, accounting, meaningful use requirements, security policies and procedures and cloud-based technology for the agency.• Establish both the long-term and short-term goals, submit recommendations for system improvements and direction of the Information Systems department through collaboration with the executive team and program directors.• Ozark Guidance/Arisa Health Information Security Officer, perform security risk assessment and risk analysis, ensures HIPAA and state compliant confidentiality and security for agency data and information. Perform PCI Compliance vulnerability scans and document findings.• Responsible for all data backup, recovery/contingency plans in ongoing and disaster situations.• Oversee the development, selection, and implementation of new applications, network system design, cell phones, and Information Systems software and hardware.• Run multiple separate reports for the state of Arkansas, accounting, and billing that require attention to detail because of potential auditing and reviews. • Budgeting, I work to maintain the nonprofit users IT needs, while maintaining the budget set• Serve as Workflow and Operations committee member• Serve as project manager for multiple projects• Lead with IT solutions for multiple locations and multiple customers both internal and external.

• Responsible for hiring and training Information Systems staff members. • Directed the daily operations of the Information Systems staff, including preparation and maintenance of computer equipment and integrity of system connectivity both internally and externally.• Provided a leadership role in the development and maintenance of the electronic medical record, accounting, meaningful use requirements, and cloud-based technology for the agency.• Established the long-term and short-term goals and direction of the Information Systems department through collaboration with the executive team and program directors.• Acted as Ozark Guidance Information Security Officer and ensures HIPAA and state compliant confidentiality and security for agency data and information. Responsible for all data backup and recovery plans in ongoing and disaster situations.• Oversaw the development, selection, and implementation of new applications, cell phones, and Information Systems software and hardware.

• Managed all aspects of the day-to-day operations of IS department; coordinate training of personnel as required while maintaining a team and goal orientated environment. • Provide supervision of all IS staff; train, delegate, and coordinate responsibilities of other IS personnel• Executed management of daily operations of the IT Guidance, including determining both goals and direction of IT, both short term and long term• Assisted the IT Director with the management, planning and execution of all aspects of work for the IT Dept.• Worked closely with other departments to identify needs and provide guidance in selecting the most efficient solutions • Assisted with the development of the Information Systems budget; submit needs analysis of IS budget for approval and work with other department to assess budget requirements

• Consistently met or exceed performance goals• Maintained a team environment while and I worked independently• Served as facilitator for outside consultants currently working with Ozark Guidance, including meeting, and scheduling services with them.• Excellent oral communications skills with a proven record of both customer service and previous job performance• Executed management of daily operations of the IT Department• Provided lead customer service support, responding to help desk/trouble tickets and problem solving to 530 employees, while maintaining 200 laptops, and 400 computers.• Designed and executed Information Systems for Human Resources and Research Departments.• Trained and assisted clinical staff on use of technical software and hardware problems. • Researched nonprofit software purchases that saved the company$168,000. • Maintained and configure Windows 2003 and NT 4.0 Servers.• Trained, delegated, and coordinated responsibilities of other IS personnel