Mike Guan, Cfa Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

-Overseeing and reviewing of daily Trust Accounting operations including payments, reconciliations, and reporting for 3 international and 5 domestic investment companies totaling portfolios of 1500+ funds including hedge funds, mutual funds, HISAs, and GICs-Collaborating and managing relationships with various financial counterparties both internally and externally (custodian, fund accounting, fund companies, etc.)-Coordinated several transformation projects and employed creative solutions to remove legacy processes and successfully transition work onto new systems and applications-Utilization of communication and problem solving skills in handling client escalations and inquiries to ensure smooth and timely completion of deliverables-Mentoring four direct reports to improve their performance and work towards their individual goals-Identified areas of improvement through critical thinking and initiated changes resulting in a 30% reduction in overtime of direct team members-Applying attention to detail in monitoring to ensure all completed work and reports accurately adheres to NI 81-102 and audit requirements

-Reviewed and released broker, investor and custodial payments through the use of online banking systems and automated systems (e.g. NSCC and FundServ) prepared by Trust Accounting associates-Successfully completed in-depth reviews of client issues, providing high quality proposals and resolutions-Oversight and support provided to offshore Trust Accounting team in India including web sessions provided to the team for training purposes-Documented technical training materials for the Trust Accounting department on reporting techniques and reconciliation of files-Delivered tutorial presentations as a subject matter expert to other departments for knowledge transfer purposes

Toronto, Ontario, Canada

-Maintained reconciliation and payments records for the Trust Accounts of 5 domestic clients-Completed in-depth reviews of client issues and provided high quality proposals and resolutions-Facilitated the onboarding of a top Canadian commercial bank as a client-Assisted in the outsourcing transition of two major client products in 2019 and provided training andsupport to the outsource staff over the course of several months

Toronto, Canada Area

-Performed and delivered daily reports and reconciliation of Trust Accounts of 3 domestic clients, completed daily and periodic payments such as fund transfers, dividends, commissions, and trailer fees -Analyzed and researched “exception items” such as system discrepancies as needed-Interacted with various internal and external contacts on a daily basis to provide support and resolveinquiries-Worked on various client products such as Mutual Funds, Segregated Funds, and Guaranteed Investment Certificates

Toronto, Canada Area

The Law & Business Clinic provides free legal services in a variety of business law matters to entrepreneurs and small businesses that cannot afford to retain a lawyer. The work is supervised by Ridout & Maybee LLPWork at the law clinic include-Drafting deliverables such as client letters, non-disclosure agreements, non-circumvent agreements and intellectual property applications-Daily communication with my supervising lawyer, facilitator, client, and team members. -Being adaptable to any changes that the client may require-Preparing and conducting client interviews-Increased the strength of clients’ businesses through trademarking their products and brands -Successfully upgraded clients’ terms of service and privacy policies in accordance with PIPEDA -Identified key weaknesses in clients’ contracts with manufacturers and avoided potential liability and exploitation-Interpreted and researched issues of the client and communicated with them on a daily basishttp://www.ryerson.ca/tedrogersschool/lawbusinessclinic/students/2016-2017/

Shanghai City, China

Bachelor Of Commerce (B.Com.), Law And Business, 3.9

Activities and Societies: Top 200 Program & 2016/17 Law & Business Clinic

High School