Mike Hackman Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Installed PA & Local Sound Systems. Access Control and Video. Software House Enterprise certified.

Houston Metro Area

Houston, Texas Area

Started in residential Home Multimedia division as lead installer / programmer. Transferred to commercial division performing project management for installation of multimedia & automation systems in boardrooms, commercial, and educational environments.

Houston, Texas Area

Primary duties - Data Center Operations Coordinator for both facilities and data systems, Help Desk Mgr and Lotus Notes DBA for HD database, as well as cc:Mail.admin on same servers. Nationwide coordinator for systems rollouts, HQ & remote office technical operations support & relocations. Maintained individual and often unique phone PBX systems nationwide nationwide remotely via subs and an emergency spares inventory and overnite/same day delivery from hq. Systems analyst for HP IBM & Prime systems, primary designer for colocation/disaster recovery & data backup systems. Served as alternate for Network admin, Frame relay & IP based lan/wan support, Oracle DBA.

Houston, Texas Area

First Tech hired for B2B technology support services. Grew Company from sole proprietor to LLC serving several national and local companies. served as the Sr/major project tech, traveling across the US. At the same time, performed my Service mgr duties ensuring the local customers were taken care of. Oversaw company financial changes, putting proper HR and accounting procedures in place.Initiated customer service practices focused on direct, customer focused interactions. Basically answer the phone or return the call within 5 minutes. 3yr result was from a money losing false positive cash flow all in the family business with one - million dollar client having a GPM worse than -10% to an LLC with more than 15 employees completely paid for by a stable growing contract base. Yr 1 went from record 7 figure sales with negative GPM, to a 300K gross sales with GPM in the 40s and a huge first time annual profit tax bill in the second year. 3rd year included custom services agreement for 2 major national customers, doubling the first year gross sales while keeping the GPM above 30%. 4th year was continued steady growth and operations and acccunting practices changes focusing on productivity improvements, including employee benefits added to compensation.5th year found me recruited by 1 of the national clients (Talent Tree) to take on an Operations role overseeing and managing major projects bringing teams of unique of SMEs with disparate roles and purposes into a common team with coordinated goals working toward an overall team project success.

Spring, Tx

PT sales to Department Mgr to Store Operations Mgr. As a dept mgr - Set record sales and gross margins, developed sales programs adopted nationwide, and integral functions in technology use & development. As the Operations mgr - oversaw all backoffice and storefront operations. Backoffice - HR, warehouse, vault & financial operations, accounting - RSL, P&L, inventory control, & facilities. Storefront - cashiers, customer service, and commercial sales. Served as regional troubleshooter spending extended time at other locations to facilitate resolutions to special issues.

Aas, Electrical And Electronics Engineering

High School Diploma, General Studies