Directed broad area of business operations including customer acquisition and management, portfolio management, process improvement, and project delivery. Managed 25 direct FTE with $2.5MM budget, 150 extended value chain FTE with $7.5MM budget, operational delivery of $100MM of marketing spendDrove business process integration enabling $1MM+ direct expense savings through headcount reduction, removal of duplicate operations, and improvement of speed to market from 90+ days to 20 daysChampioned change management initiative for visual portfolio planning process impacting a major line of business. Provided improved transparency for executives for $1.5MM IT portfolio including 30+ projects

Directed system design / development and production operations for new account processing platform. Managed 5 FTE, Platform delivery of 300K+ new applications/yearDrove successful national mortgage HELOC/Loan processing system conversion resulting in the implementation of unified, business configurable rules engine enabling entry into automated mortgage credit underwritingStepped into leadership role and led turn around of the performance of the software development team resulting in successful implementation of new account process platformLed software configuration management and portfolio management process for major new account platform. Managed 6 FTE, $600K Budget, Platform delivery of 5MM+ new applications/yearDefined portfolio management processes and controls to govern initiation and delivery of projects resulting in greater internal customer satisfaction and wide demand for internal consulting to share improvements with other teamsDeveloped and implemented greater control environment for software configuration and release management resulting in 90% improvement in platform stability and virtual elimination of failed code releases into production environmentOversaw new account credit decisions, branch relationship management, and performance of new account underwriting operationsImproved unit production and operations quality to achieve best in class team level performance among peer group for underwriting operationsImplemented branch automation system for lending unit leading to improved documentation and control of exception credit decisionsRapidly advanced from Management Associate to Credit Officer through high quality credit production with best in class throughput and leadership of the Credit Underwriting Team