Providing a comprehensive learning platform for family caregivers, with online training in video, audio, and book form.Wrote and produced the core product. Oversight of all corporate activity..Course reached thousands of customers with a 95% satisfaction rate.

Chief executive officer of an internet marketing and publishing business. Hired as a director in customer acquisition, then grew to COO and CEO.Launched 8 products generating over $65 million in sales via innovative marketing campaigns and strategic partnerships.Acquired over 600,000 customers.Led an organization of 6 - 15 across marketing, sales, and product development, achieving a 50% increase in revenue within the first three years.Senior oversight of all business strategy and development, IT architecture and infrastructure, marketing and sales activity, and operational run detail.

Senior Manager responsible for helping shape the future state of partner/customer incentive programs and system infrastructure at Microsoft: a top 3 initiative for Microsoft's Sales and Marketing divisionKey lead in launching the first version the Future State Partner Incentives platform, designed to manage the entirety of Microsoft's partner incentive ecosystem (many thousands of partners and billions of dollars)Lead the team creating the enterprise-level Trade Promotions Management process library, designed to shepherd incentives processes end-to-end for Microsoft as a wholeLead the team designing the overall readiness strategy for both internal stakeholders and external partnersLead the team designing and implementing the overall quality practices which resulted in a highly successful and nearly issue-free launch

Drove divisional strategic planning and portfolio management for systems facilitating $20 billion dollars in revenueBuilt and led a 9 person team responsible for operational program management of $23m in system investments; individual programs delivered benefits including increased revenue, gains in customer satisfaction, and overall reduction in costsDeveloped governance framework across Operations, IT, Sales, Marketing, and Finance, resulting in extremely well-informed executive teams, cross-organizationally aligned goals, faster program deployments, and overall reduction in costs and programmatic issuesLead business and IT system funding processes, working with directors, general managers, and corporate VPs to land $100m worth of investments

Drove RFP, analyzed results, and worked cross-organizationally with directors and general managers to land go-forward plan for multi-year licensing initiativeReduced customer and internal organizational costs by millions of dollars Reduced customer licensing times by 60%, down from 23 days to 12Reduced field sales time spent with licensing activities by thousands of hoursEliminated 95% of all paper contracts resulting in a $350k year-over-year reduction in costsStrongly Influenced 35% increase in overall customer satisfaction

Managed an 8 person worldwide team responsible for web development and customer supportReceived my leadership team’s highest management assessment scores each review periodOperations Account Manager and first point of contact for two of Microsoft’s largest customersManaged global training programs, including curriculum development and delivery for both customers and internal audiences; trained hundreds of users with 95% positive post training survey results and 30% reduction in overall support tickets year over year

Delivered and coordinated 4 quarterly system releases in a product management capacityDeveloped 15 critical trainings for customers and external users on tools and business processWrote 3 detailed end-user manualsAnalyzed metrics to develop and implement business improvement plans for customer satisfaction, contributing to 10% overall gain

Delivered 14 shrink-wrapped productsLead 3 quality assurance teams ranging from 3 to 25 peopleAutomated thousands of test cases as a software test developerDelivered a cornucopia of product features as a Windows client developerAutomated daily build and distribution processes for 2 different product familiesWrote and maintained product installers for 4 different product familiesGot my start!