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Mike Hallowell Email & Phone Number
Head of Global Sales - Strategic Verticals
at
ibex
1 work email found
@aspect.com
2 phones found area 215 and 978
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Global Sales - Strategic Verticals
Location
Philadelphia, Pennsylvania, United States
Company size
Who is Mike Hallowell? Overview
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Quick answer
Mike Hallowell is listed as Head of Global Sales - Strategic Verticals at ibex, a with 55 employees, based in Philadelphia, Pennsylvania, United States. AeroLeads shows a work email signal at aspect.com, phone signal with area code 215, 978, and a matched LinkedIn profile for Mike Hallowell.
Mike Hallowell previously worked as Head of Global Sales at Ibex and Executive Vice President Client Engagement and Chief BPO Matchmaker at Outsource Consultants, Llc. Mike Hallowell holds Bachelor’S Degree, Communication And Media Studies from La Salle University.
Company email context
Email format at ibex
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{first}.{last}@aspect.com
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AeroLeads found 1 current-domain work email signal for Mike Hallowell. Compare company email patterns before reaching out.
Profile bio
About Mike Hallowell
25+ year pioneer and veteran in the contact center (BPO & CCaaS) industries at marquee partners such as Alorica (EGS/APAC), Concentrix (Convergys/Stream) and Sitel (Sykes/ICT Group). I have extensive experience across all key verticals with deep-rooted expertise in Healthcare, FinTech, Retail and Communications/Media.Solutions strategist helping organizations maximize their global delivery footprint, digital transformation journey and generative AI-assisted Customer Experience best practices. Subject matter expert in the use of business analytics and artificial intelligence to drive customer experience and process efficiencies.Speaker at industry conferences on the topics including:• Outsourcing trends• Creating successful BPO partnerships • Embracing AI and new technologies in the contact center Community Leader • President - La Salle University's Alumni Association• Trustee - La Salle University Board of Trustees Specialties: Consultative partnering in determining contact center strategy via• Improved Customer Engagement• Expansion and wallet-share growth• Customer Retention and Lifetime Value (LTV)• Process Innovation and efficiency gains• Customer Advocacy and driving highest net promoter and customer experience scores• Strategic outsourcing and decommissioning of captive contact centers• Cost containment - lowering account servicing or new customer acquisition costs• Access to better technology in the contact center environment• Agent Empowerment via integrated workflow tools and best practices
Listed skills include Business Process Outsourcing, Cost Containment, Cross Selling, Contract Management, and 46 others.
Current workplace
Mike Hallowell's current company
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9 roles · 39 years
Mike Hallowell work experience
A career timeline built from the work history available for this profile.
Head Of Global Sales
Current
Mar 2023 - Present
Executive Vice President Client Engagement And Chief Bpo Matchmaker
Outsource Consultants is a call center outsourcing advisory firm that helps companies find the perfect fit outsource call centers. Our BPO industry experts simplify your search process by matching you with call center providers that meet your exact requirements. We save time, reduce costs, and find you the right partner, at no cost to you.* Inspiring a team of seasoned thought-leaders on Customer Engagement and consultative selling.* Promoting the OC proven matching process that encompasses deep assessment, ROI and KPI goals* Responsible for overall commercial strategy and short/long-term strategic initiatives* Helping expose the OC brand to a wider audience and engagement with top global brands
Feb 2021 - Feb 2023
Sr. Vice President Global Sales
Driving Sales Excellence and process to a global team of professionals. The Partnership Solutions team helps drive innovation, results-oriented engagement and a consultative selling model that creates lifetime value for our customers (and soon to be customers). My team members make it their personal mission to be and do their best so that our customers "Expect Greater" from us. And we deliver!
Aug 2019 - Feb 2021
Vice President North American Sales - East
Executive sales leader nurturing 25+ seasoned sales Account Executives, regional Sales Directors and support staff. Helping to drive the customer engagement transformationResponsible for overall sales strategies and results as well as short and long term strategic planning Establishes overall direction and strategic initiatives for business development activities for the team.
Jan 2017 - Jul 2019
Svp Global Sales
Expert Global Solutions (EGS) was acquired by Alorica in 2016. I separated at that time with most others in the ELT. At the time of the acquisition EGS had revenues of more than $1.1B and over 40,000 employees in more than 70 locations across ten countries. Roles and Responsibilities• Vertical sales leader for Financial Services, Healthcare, Insurance and Utilities• Member of the Executive Leadership Team led by CEO• Drive a team of 10 seasoned sales and account executives• Responsible for enterprise sales of Customer Relationship Management (CRM) and Financial Care (Accounts Receivable Management) solutions• Develop sales team vertical strategic plans as well as new logo strategies
Feb 2012 - Dec 2016
Vp Business Development Financial Services Segment
Charged with strategic development of Financial Services vertical business development and new logo acquisition.
Mar 2011 - Feb 2012
Senior Vice President Business Development
Ict Group / Sykes Enterprises
Supported Business Development for key strategic clients in Finacial Services sector. Developed enterprise relationships across multiple LOB's in Top 10 US banks and FIs.Unique experience supporting Retail Banking Customer Care, Mortgage Servicing, Credit Card Services, Collections and BPO processing.
Jul 1988 - Mar 2011
Vice President Business Development
ICT Group was acquired by Sykes in 2010. Led the Financial Services and Banking Vertical Strategy, new logo acquisition and client enterprise relationship development.
1988 - 2010
~22 yrs
1 education record
Mike Hallowell education
-
La Salle University
FAQ
Frequently asked questions about Mike Hallowell
Quick answers generated from the profile data available on this page.
What company does Mike Hallowell work for?
Mike Hallowell works for ibex.
What is Mike Hallowell's role at ibex?
Mike Hallowell is listed as Head of Global Sales - Strategic Verticals at ibex.
What is Mike Hallowell's email address?
AeroLeads has found 1 work email signal at @aspect.com for Mike Hallowell at ibex.
What is Mike Hallowell's phone number?
AeroLeads has found 2 phone signal(s) with area code 215, 978 for Mike Hallowell at ibex.
Where is Mike Hallowell based?
Mike Hallowell is based in Philadelphia, Pennsylvania, United States while working with ibex.
What companies has Mike Hallowell worked for?
Mike Hallowell has worked for Ibex, Outsource Consultants, Llc, The Results Companies, Aspect Software, and Expert Global Solutions.
How can I contact Mike Hallowell?
You can use AeroLeads to view verified contact signals for Mike Hallowell at ibex, including work email, phone, and LinkedIn data when available.
What schools did Mike Hallowell attend?
Mike Hallowell holds Bachelor’S Degree, Communication And Media Studies from La Salle University.
What skills is Mike Hallowell known for?
Mike Hallowell is listed with skills including Business Process Outsourcing, Cost Containment, Cross Selling, Contract Management, Enterprise Relationship Management, Strategic Decommissioning, New Business Development, and New Logo Sales.
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