Mike Hamlin Email & Phone Number

Responsible for management and growth of selected client relationships in the business development organization.

Lead a team providing all of the key go-to-market support services including sales support (client presentations and solution demonstrations), sales consulting, RFP / proposal development, business development and product marketing for the Card Services business unit.

Managed the debit product line, delivering approximately 40% of business unit revenue. Ownership for defining the market / product strategy, investment plan, product roadmap and ongoing support for all debit product components.

Lead the Card Services mid-market initiative to drive improved results in developing new client relationships and retaining existing relationships in this key market segment. Accountable for setting market segment strategy, defining the go-to-market plan, defining key product roadmap solutions and creating solution messaging for client presentations and demonstrations.

Leader and general manager responsible for management of an EFT (Electronic Funds Transfer) business unit providing services primarily in the credit union market. Directly accountable for all aspects of the business including sales, customer service, product management and delivery, project management and technology. Manage to profit and loss targets, client SLA's and other key internal measurements.

Oversaw strategic planning, product management and product development activities for all EFT processing products. Accountable for business unit and product line profit and loss targets. Established all product pricing, product launch strategies, contract terms and conditions, and targeted research and development efforts for the EFT business. Partnered directly with the sales organization in the negotiation of pricing and contracts with top clients and prospects.

Management and planning for the EFT Card Issuing product line including card management and authorization services, fraud / risk management, back office and client access tools. Engaged directly with the business development team in support of all client business development activities. Created and communicated product roadmap and delivered upon business line revenue targets.

Provide leadership for and manage all EFT sales in the central US. Responsible for all sales to existing clients and new business development opportunities in the assigned management territory. Accountable for all aspects of business development including quota attainment, territory management and cross sale opportunity management.

Accountable for all revenue, relationship management, daily support, project management, marketing and back office services. Led the contract negotiation process, established pricing and facilitated FDR integration activities.