Mike Hartgrove is a Global Director of Customer Experience at Embed. Colleagues describe them as "I had the pleasure of working with Mike for several years where he played a critical role in growing our support organization through process improvement, leadership development, and customer escalation management. Mike was always insightful and thoughtful in his approach to employee engagement and building a customer centric organization. I highly recommend him as a support leader." and "I worked with Mike for 6 years at Realpage. He was a great partner during our acquisition into Realpage and he was committed to guiding us to a successful assimilation into the company. I also know him to be a strong, compassionate, and committed leader with his team both in the US and in the Philippines. I highly recommend Mike for any company looking for a great product support leader."