Mike Hatch Email & Phone Number

San Francisco, California, US

LeadAs a Lead, I sing the melody and carry the emotional core of our performances. I focus on conveying the lyrics and story of each song, ensuring the audience connects with the music. My role requires precision, vocal strength, and the ability to maintain a dynamic presence that blends with the other sections while standing out when necessary. Singing.

Richardson, Texas, US

• Manage a team of three senior solution architects and eight indirect delivery architects in the direct-to-customer business, including ecommerce, point of sale, marketing, customer service, product.
• Support and energize cross-functional teams to standardize deliverables and improve process design and requirements gathering across architecture, business analysis (BA) and PMO.
• Ensure IT capabilities align with business strategy including consolidation of application landscape and development of reusable services.
• Designed and guided architectural strategy for the implementation of a $6 million investment in ecommerce and marketplace capabilities leveraging Salesforce Commerce and Marketing Cloud, IBM Order Management and SAP.
• Partnered with chief strategy officer and VP of commerce to manage data governance program streamlining data governance processes and product data lifecycle.
• Assisted with planning for consolidation of global ERP systems and SAP S/4 Hana migration.

Seattle, US

• Established new enterprise architecture function including community and team building, skill development, tooling and processes for architecture management.
• Partnered with business leaders to align architecture and IT roadmaps with business strategy.
• Analyzed current technology trends and introduced opportunities for innovation.
• Developed and implemented enterprise-wide cloud strategy including the first use of AWS.
• Architected solutions for domain and enterprise scope including cloud, hybrid, SaaS, PaaS and IaaS models leveraging SAP, Salesforce, IBM Sterling Commerce, ServiceNow, Enovia, AWS and Tableau.
• Initiated and developed Salesforce community of practice across business functions and IT teams.

Redmond, Washington, US

• Provided global process and solution design for sourcing, procurement, transportation, warehouse management and internal and 3PL stock transfer, including complex tax and shipping requirements.
• Partnered with ecommerce, retail, engineering design, manufacturing, distribution, sales and marketing in support of Xbox, Surface, PC Hardware and packaged software.
• Directed capability mapping, maturity assessment and implementation of solutions and processes.
• Built productive, collaborative relationships and trust with team members from senior leadership to front-line engineering teams to ensure achievement of deliverables.
• Mentored architects, business analysts and engineering teams across the IT discipline.
• Delivered Supply Chain Operations Reference (SCOR) training to 50 leaders.

Redmond, Washington, US

• Provided global process and solution design for Xbox reverse logistics and repair, transportation and warehouse management.
• Designed implementation and integration of B2B using BizTalk Server, OAGIS and AS2 standards.
• Aligned cross-enterprise requirements supporting organizational merger integrations.

Redmond, Washington, US

• Served as business partner and internal SME representing the EAS center of excellence for line of business applications (SAP and Dynamics) and integration capabilities (service-oriented infrastructure, data warehousing).
• Recognized for value of c-level presentations in Microsoft’s executive briefing center.
• Developed conceptual architecture for SAP and related applications across the enterprise.
• Served on the MS Enterprise Architecture team to support cross-functional business needs including volume licensing, consulting services and customer relationship management to evaluate projects against standards and.
• Advised engineering teams using Microsoft technology to implement SAP client web services.

Redmond, Washington, US

• Directed implementation of new/beta software technology, interfaces with other business systems, performance, scalability and disaster recovery/high availability.
• Drove requirements gathering, business justification and budgeting for SAP technology solutions, including relationships with hardware vendors (HP, EMC).
• Recognized for executive-level presentations to global groups of 3 to 3,000.
• Participated in and ensured application of software development lifecycle.

Redmond, Washington, US

• Managed team of 12 technologists providing project management of SAP implementations, upgrades and maintenance of Microsoft’s 1+Tb SAP SQL server system.
• Led team in planning and implementing upgrades to beta versions of Windows and SQL Server as vital proving ground for MS products.
• Oversaw functional aspects of SAP systems include R/3 OLTP, data warehousing, supply chain forecasting and web services supporting employee self-service and procurement applications.
• Managed planning, budgeting, approval and procurement for 100 enterprise servers and 30Tb of storage (approximately $1 million in procurement annually).

Redmond, Washington, US

• Led SAP Basis system administration including database support and application server management.
• Managed installation, configuration, troubleshooting, performance analysis, deployment and monitoring for mission-critical SAP ERP, business warehouse and APO systems.

Redmond, Washington, US

• Supported mission-critical enterprise business systems including product support, MS Sales (revenue reporting) and all Microsoft SQL server applications.
• Provided 24x7 support, installation, configuration, performance analysis, troubleshooting, monitoring, design and documentation.

US

• Led IT operations for this 100-employee company, including internal and external technical support, network operations, MS Exchange mail and database servers.
• Implemented custom CRM application for customer sales tracking, order entry and reporting with no prior experience or training.

Washington, DC, US

Aa, General Studies

Education record