LeadAs a Lead, I sing the melody and carry the emotional core of our performances. I focus on conveying the lyrics and story of each song, ensuring the audience connects with the music. My role requires precision, vocal strength, and the ability to maintain a dynamic presence that blends with the other sections while standing out when necessary. Singing with the Vocal Majority allows me to contribute to the signature rich and resonant sound that defines our performances.Beyond music, being a Lead in the Vocal Majority also means committing to our mission of giving back to the community. Volunteering with the chorus provides opportunities to perform at charity events, raise awareness for important causes, and engage with local organizations, all while fostering fellowship among our members.

• Manage a team of three senior solution architects and eight indirect delivery architects in the direct-to-customer business, including ecommerce, point of sale, marketing, customer service, product lifecycle/development, analytics/ML and CCPA.• Support and energize cross-functional teams to standardize deliverables and improve process design and requirements gathering across architecture, business analysis (BA) and PMO.• Ensure IT capabilities align with business strategy including consolidation of application landscape and development of reusable services.• Designed and guided architectural strategy for the implementation of a $6 million investment in ecommerce and marketplace capabilities leveraging Salesforce Commerce and Marketing Cloud, IBM Order Management and SAP fulfillment systems.• Partnered with chief strategy officer and VP of commerce to manage data governance program streamlining data governance processes and product data lifecycle.• Assisted with planning for consolidation of global ERP systems and SAP S/4 Hana migration.• Developed strategy for API economy and migration from point-to-point integration to API-first capabilities using Google Cloud Platform, Apigee and MuleSoft.• Led the IT director community to prioritize improvements and investment strategy.

• Established new enterprise architecture function including community and team building, skill development, tooling and processes for architecture management.• Partnered with business leaders to align architecture and IT roadmaps with business strategy.• Analyzed current technology trends and introduced opportunities for innovation.• Developed and implemented enterprise-wide cloud strategy including the first use of AWS.• Architected solutions for domain and enterprise scope including cloud, hybrid, SaaS, PaaS and IaaS models leveraging SAP, Salesforce, IBM Sterling Commerce, ServiceNow, Enovia, AWS and Tableau.• Initiated and developed Salesforce community of practice across business functions and IT teams.• Designed solutions for merchandising assortment planning, allocation, sourcing and manufacturing, including SAP Ariba and TXT Retail (Aptos).• Partnered with c-suite and senior leaders to design and present charter of product information management capabilities.• Developed innovation proof of concept for in-store mobile augmented reality wayfinding.• Designed and guided solution integration including SOA/microservices, ESB and ETL.• Drove protection of customer information through security policy, GDPR and privacy compliance.• Prepared and evaluated RFPs for selecting business applications.

• Provided global process and solution design for sourcing, procurement, transportation, warehouse management and internal and 3PL stock transfer, including complex tax and shipping requirements.• Partnered with ecommerce, retail, engineering design, manufacturing, distribution, sales and marketing in support of Xbox, Surface, PC Hardware and packaged software.• Directed capability mapping, maturity assessment and implementation of solutions and processes.• Built productive, collaborative relationships and trust with team members from senior leadership to front-line engineering teams to ensure achievement of deliverables.• Mentored architects, business analysts and engineering teams across the IT discipline.• Delivered Supply Chain Operations Reference (SCOR) training to 50 leaders.• Designed and managed solutions with investments of $500,000 to $20 million emphasizing process design using Lean/Six Sigma/Kanban, service orientation and B2B integration.• Presented Microsoft supply chain practices and solutions to external customers.• As part of a new initiative to address direct-to-consumer business goals, consulted with internal customers for MS stores and MS ecommerce.• Designed system capabilities and integration requirements for product lifecycle management in semiconductor and finished goods manufacturing (Xbox, Surface and other products).

• Provided global process and solution design for Xbox reverse logistics and repair, transportation and warehouse management.• Designed implementation and integration of B2B using BizTalk Server, OAGIS and AS2 standards.• Aligned cross-enterprise requirements supporting organizational merger integrations.

• Served as business partner and internal SME representing the EAS center of excellence for line of business applications (SAP and Dynamics) and integration capabilities (service-oriented infrastructure, data warehousing).• Recognized for value of c-level presentations in Microsoft’s executive briefing center.• Developed conceptual architecture for SAP and related applications across the enterprise.• Served on the MS Enterprise Architecture team to support cross-functional business needs including volume licensing, consulting services and customer relationship management to evaluate projects against standards and provide risk assessments to ensure corporate compliance.• Advised engineering teams using Microsoft technology to implement SAP client web services.

• Directed implementation of new/beta software technology, interfaces with other business systems, performance, scalability and disaster recovery/high availability.• Drove requirements gathering, business justification and budgeting for SAP technology solutions, including relationships with hardware vendors (HP, EMC).• Recognized for executive-level presentations to global groups of 3 to 3,000.• Participated in and ensured application of software development lifecycle.

• Managed team of 12 technologists providing project management of SAP implementations, upgrades and maintenance of Microsoft’s 1+Tb SAP SQL server system.• Led team in planning and implementing upgrades to beta versions of Windows and SQL Server as vital proving ground for MS products.• Oversaw functional aspects of SAP systems include R/3 OLTP, data warehousing, supply chain forecasting and web services supporting employee self-service and procurement applications.• Managed planning, budgeting, approval and procurement for 100 enterprise servers and 30Tb of storage (approximately $1 million in procurement annually).

• Led SAP Basis system administration including database support and application server management.• Managed installation, configuration, troubleshooting, performance analysis, deployment and monitoring for mission-critical SAP ERP, business warehouse and APO systems.

• Supported mission-critical enterprise business systems including product support, MS Sales (revenue reporting) and all Microsoft SQL server applications.• Provided 24x7 support, installation, configuration, performance analysis, troubleshooting, monitoring, design and documentation.

• Led IT operations for this 100-employee company, including internal and external technical support, network operations, MS Exchange mail and database servers.• Implemented custom CRM application for customer sales tracking, order entry and reporting with no prior experience or training.