Employed prior to roll out of Workforce Management over three sites. Responsibility for creating, managing and maintaining cost effective staffing plans to handle forecast inbound volumes across multiple channels.Responsibility for long term workload forecasting, developing and maintaining relevant tools and methodologies across multiple channels.Responsibility for developing and maintaining back office workload forecasting.Production, implementation and management of new… Show more Employed prior to roll out of Workforce Management over three sites. Responsibility for creating, managing and maintaining cost effective staffing plans to handle forecast inbound volumes across multiple channels.Responsibility for long term workload forecasting, developing and maintaining relevant tools and methodologies across multiple channels.Responsibility for developing and maintaining back office workload forecasting.Production, implementation and management of new processes and procedures both locally and across network, managing the relationship with key stakeholders.Responsibility for ensuring that scheduling assumptions, staffing plans, forecasts and workload requirements are understood by operational management.Proactively monitor trends and performance indicators and taking measures to ensure that staffing resources are effectively utilised to minimise costs.Responsible for creating all resource planning models for new business. Show less