Made outbound calls to small and medium sized business owners and sold them on new merchant services packages offered by ETS. Then continue to fill application with owner over the phone and have it sent by email to get signed by the owner. Another option would be to have the owner agree to a scheduled appointment that I would set up for an outside sales representative to be able to close the deal and set the owner up with a new merchant services account.Would also handle many inbound customer service calls that would come over the lines throughout the entire day. Would have to utilize my years of experience to handle all calls with the utmost amount of respect, and honor, with trying to solve and help to my utmost ability in resolving any issue, problem, or questions the call would potentially have.