Mike Heinrich Email & Phone Number

Saint Charles, Mo, Us

St Louis, Missouri, United States

Technical resource that provides product/solution expertise within all brands of Legrand AV. Supports National Account Managers and Field Account Managers to address Tiers 1&2 integrator technical needs by providing product/solution optimization for strategic customers. Works closely with all Sales teams, Product Management and Customers.

Midwest Region

Actively pursuing new accounts, generating new business, effectively managing current accounts which includes fostering account relationships and growing region. Providing the ability to lead, manage, and follow sales cycle from beginning to end.

United States

Greater St. Louis Area

Function as the business leader for the St. Louis Regional Office. Operate as the liaison between our clients and AVI to ensure customer expectations are exceeded during the design, integration and service phases.Lead a team of 15 employees and run the day to day office operations in accordance with AVI guidelines and all applicable Federal, State and Local laws. Operations: Attracting talent, interviewing, hiring, on-boarding, training & development, performance management, coaching & counseling, and employee relations. Project Management: Act as the Technical Services liaison between AVI and our clients during the from pre-phase to post-phase of the installation. Exercise independent judgment to work with the end user during design, integration, project management, and service phases of projects in accordance with the customer’s specific needs.2017: Successfully managed 97 projects generating $3.1 million in annual revenue2018: Currently managing 18 projects generating $2.8 million annual RevenueOther Positions: AVI ESOP Committee Chair AVI Safety Committee Chair

Greater St. Louis Area

Managed the audiovisual installation and integration projects from initial point of sale to final customeracceptance.Streamlined the project management process which led to higher productivity levels increasing the bottom line profit for projects by 18%.Responsibilities:Formulated Work PlanScheduled WorkDirected Work FlowLed Weekly Construction MeetingsWorked with the Project TeamsAddressed Client Concerns

Americas Center Saint Louis Missouri

Led the largest Audio Visual Operation in the St. Louis area producing in excess of $1 million dollars in revenue annually.Responsibilities:Directed the workflow of audio visual team members.Developed and trained Coordinators and Technicians on standards and company procedures.Ensured that all equipment and services were delivered on time, in good working condition and as specified by clients.Worked with the client to convey sales information. Worked closely with clients to enhance and upgrade audio visual needs in order to ensure client satisfaction and to increase revenues generation.Processed client invoices.Used inventory control procedures to maintain proper inventory levels.Processed orders for rental equipment.Expedited shipping of equipment transfers and re-rents.Worked with the Lighting and Sound Unions to schedule technicians as needed. Managed on-site technical staff during setup, operation, and strike of equipment. Liaison between Audio Visual Staffing and client to insure flawless events.Accomplishments:Established an Equipment Transfer System throughout the region resulting in continued cost savings of delivery and maximized utilization of rental equipment.Developed an on-site inventory of most utilized equipment and specialized equipment to reduce the costs of sub-rented equipment from 15.8 % to 1.2% .

Central Region

Area Manager for Audio Visual Sales and Operations supporting 9 hotels in St. Louis, Kansas City, and Tunica, Mississippi. Responsibilities: Worked directly with key hotel staff to resolve concerns in a mutually beneficial manner.Promoted an integrated sales approach between Swank Audio Visuals and the Hotels.Executed semi-annual Executive Business Reviews.with all hotels to review sales lead generation, sales, and profitability.Accomplishments:Secured a new account in Kansas City generating $800,000 in annual revenue the first yearDeveloped a P&L training class in the region to provide a better understanding of operating model efficiencies including revenue generation targets and cost savings to provide maximum return on investment.Established specific revenue / contribution goals resulting in growing locations to $6 million in annual revenue with a 42% contribution level.Reduced equipment pilferage from over 5% to less than 1% through the use of Inventory Managers and implementing inventory control compliance policies.

Greater St. Louis Area

Managed the daily operational and sales activities of a full-service audio visual operation in a hospitality environment and supervised a small team. Responsibilities:Created an environmental culture that fostered open communication and teamwork.Interacted regularly with team members to build camaraderie.Communicated team goals and performance results with the staff.Directly supervises audio visual team members.Provided coaching, mentoring and regular feedback to team members on performance. Provided performance feedback to document accomplishments and provide constructive feedback.Addressed employee relations issues in a timely manner and with a developmental approach.Created annual audio visual budget for the operation.Monitored costs consistently to ensure a profitable operation.Managed labor forecasting, schedules and payroll. Attended hotel department meetings and pre-convention meetings.Coordinated invoicing and ensured that it is accurate and signed by the customers.Enforced equipment utilization procedures and entered order requests into the purchasing system.