Mike Helms Email & Phone Number

Everett, Washington, United States

Business relationship manager responsible for delivering IT solutions for multiple county departments: Corrections, Human Resources, Human Services, Paine Field, Parks & Recreation, and the Sheriff’s Office.

Greater Seattle Area

• Coached Business Analysts and Product Owners to adopt Agile development practices while successfully launching three sales & service systems to new and existing users.
• Managed Product Owners responsible for a new website design, policy notifications user interface, and business reporting user interface.
• Served as the business lead during the launch of a new IT security model. Received a customer experience award for steps taken to minimize the impact to users and business.
• Presented strategic recommendations to executive leadership.
• Reported project status to stakeholders, the Project Management Organization, and senior leadership.
• Contributed to building a long-term roadmap for the end user experience and the website publishing platform.

Greater Seattle Area

• Managed the budget and IT enhancements for a sales & service website (2M monthly visits) while coaching team analysts and building-out the team usability testing practice.
• Served as Business Project Manager / Product Owner for rebuilding the agent portal on a new content management system ($3M budget). Defined software requirements, coordinated onshore and offshore teams, and consulted.
• Served as the Program Manager for company intranet projects. Managed contracted personnel to build and maintain several Microsoft SharePoint-based knowledge centers with over 200k monthly visits. Result: reduced.
• Established governance and publishing procedures with site and application owners to ensure the sites remained operational/useful and that the highest value features were being developed across all business units.
• Managed the Online Strategy Team's usability testing practice.
• Managed website discretionary enhancements ($600k annual budget), vendor and temporary help contracting ($2M annual budget), and business incident management.

Greater Seattle Area

• Analyzed business requirements and translated them into actionable development stories. Stayed in constant contact with stakeholders to ensure the product backlog remained accurate and prioritized by business value.
• Coordinated the launch of more than 400 user stories (annually) while ensuring new web solutions and optimizations were in alignment with strategic goals.
• Led the UI/UX design and implementation of a new eService forms application. Result: a reduction of over 100k service calls per year.
• Lead analyst for a multi-year project to enable the self-service management of email routing preferences. Result: enhanced the user experience and allowed for the retirement of an email hosting system.
• Developed and deployed front-end code and content solutions for website content management systems: intranet, extranet, and customer-facing websites.
• Received multiple company awards for providing excellent customer service and for saving time/money with process improvements.

Greater Seattle Area

• Software Engineer for Safeco’s agent web portal (Usage: 2M visits a month). Developed, tested, debugged, and implemented code. Tech: C#, JavaScript, HTML, CSS.
• Developed and deployed upgrades to company intranet sites.
• Developed a website to assist in the conversion of Liberty Mutual policies to Safeco policies. Received an award for an innovative solution that allowed business owners to make changes without the need for a code.
• Coordinated with other Developers and Quality Assurance Analysts to deploy and test application code during evenings and weekends.

Greater Seattle Area

• Selected to be part of an IT leadership development program that involved technical training, case studies and presentations to executive leaders, and project management training.
• Coordinated work with external vendors and offshore personnel to complete production support projects and integrate Safeco and Liberty Mutual IT Finance systems.
• Managed upgrades to the travel and expense system and assisted in coordinating its retirement.
• Managed requirements for financial system modifications and QA testing.

USS Abraham Lincoln

• Scheduled and supervised maintenance & repairs of nuclear reactor protection & control systems: digital, analog, and electromechanical.
• Managed a division of 20 engineering sailors during a shipyard overhaul and a ten-month combat deployment, including: scheduling; mentoring; training; evaluating; recognizing; conflict resolution.
• Operated US aircraft carrier nuclear power plants during combat operations.
• Senior Qualifications: Engineering Watch Supervisor; Reactor Technician; Reactor Operator; Shutdown Reactor Operator.
• Trained and evaluated engineering sailors as part of the Propulsion Plant Training Team.
• Managed damage control efforts and training in engineering spaces.

Saratoga Springs, NY

• Trained hundreds of students on electronics maintenance & repairs, test equipment calibration & operation, nuclear reactor theory, and reactor plant operations.
• Managed training exercises, testing, and coaching programs as the divisional Training Petty Officer.
• Earned the Navy Master Training Specialist designation based on positive reviews and recommendations from students and staff.
• Earned a Navy & Marine Corps Achievement Medal for routinely being cited as a superior instructor and contributing to my crew winning multiple Training Excellence awards.
• Operated and maintained the MARF test nuclear power plant.

Orlando, FL / Ballston Spa, NY

• Nuclear Prototype School (6 months - Ballston Spa, NY): Qualified as a Navy nuclear reactor operator.
• Nuclear Field Power School (6 months - Orlando, FL): Completed courses on reactor theory, nuclear physics, chemistry, materials, heat transfer, fluid flow, radiation protection & health, contamination prevention.
• Nuclear Field Electronics Technician 'A' School (6 months - Orlando, FL): Completed courses on electrical theory (DC, AC, digital, analog, electromechanical), electronic troubleshooting & repair.

Business, Management Information Systems, 3.81

Aas, Business, 4.0

Computer Software Engineering

Completed: Web Design, Front-end Development, and Beginner JavaScript training tracks In-progress: SQL and Full Stack JavaScript tracks.

Aas, Nuclear Technology