Mike Herd Email & Phone Number

Colorado Springs, Colorado, United States

• Performed as assistant supervisor to the Student Coordinator• Assisted with developing and integrating Tier 1 support plans for the Service Desk to include: o Virus/malware isolation plan o Training program and intern expectations o Remote troubleshooting assistance plan for AV/Lab systems o Isolation and condensation of documentation for more accurate search indexing• Evaluated technician performance based on set criteria• Onboarded employees… Show more • Performed as assistant supervisor to the Student Coordinator• Assisted with developing and integrating Tier 1 support plans for the Service Desk to include: o Virus/malware isolation plan o Training program and intern expectations o Remote troubleshooting assistance plan for AV/Lab systems o Isolation and condensation of documentation for more accurate search indexing• Evaluated technician performance based on set criteria• Onboarded employees to ensure proper completion of documentation and initial training Show less

Colorado Springs, Colorado, United States

• Delegated tasks to groups of interns and technicians based on skill level• Trained interns• Led expansive, department-wide projects• Implemented processes for lab-computer replacements and re-imaging

Colorado Springs, Colorado, United States

• Imaged Windows and Mac computers to hardware/software specifications• Utilized Azure and Active Directory to configure multi-factor authentication, organizational units, and security groups• Secured computers and accounts after breaches and educated users on department virus/malware infection procedure • Serviced customers by phone, chat, and in person

Colorado Springs, Colorado, United States

• Troubleshot Wireless/Wired Network Connection issues.• Documented classroom technology for public use.• Used Office365 products such as Word, PowerPoint, Excel, and OneDrive.

Colorado Springs, Colorado, United States

- Painting offices- Landscaping work- Furniture organization/removal- Small engine repair/maintenance- Metal/wood fence repair

Bachelor Of Innovation, Computer Security

Career Start Program, Cybersecurity

High School Diploma

Activities and Societies: Concurrent enrollment senior year with Pikes Peak State College for cybersecurity Career Start program.