• Performed as assistant supervisor to the Student Coordinator• Assisted with developing and integrating Tier 1 support plans for the Service Desk to include: o Virus/malware isolation plan o Training program and intern expectations o Remote troubleshooting assistance plan for AV/Lab systems o Isolation and condensation of documentation for more accurate search indexing• Evaluated technician performance based on set criteria• Onboarded employees… Show more • Performed as assistant supervisor to the Student Coordinator• Assisted with developing and integrating Tier 1 support plans for the Service Desk to include: o Virus/malware isolation plan o Training program and intern expectations o Remote troubleshooting assistance plan for AV/Lab systems o Isolation and condensation of documentation for more accurate search indexing• Evaluated technician performance based on set criteria• Onboarded employees to ensure proper completion of documentation and initial training Show less

• Delegated tasks to groups of interns and technicians based on skill level• Trained interns• Led expansive, department-wide projects• Implemented processes for lab-computer replacements and re-imaging

• Imaged Windows and Mac computers to hardware/software specifications• Utilized Azure and Active Directory to configure multi-factor authentication, organizational units, and security groups• Secured computers and accounts after breaches and educated users on department virus/malware infection procedure • Serviced customers by phone, chat, and in person

• Troubleshot Wireless/Wired Network Connection issues.• Documented classroom technology for public use.• Used Office365 products such as Word, PowerPoint, Excel, and OneDrive.

- Painting offices- Landscaping work- Furniture organization/removal- Small engine repair/maintenance- Metal/wood fence repair