Mike Herrity Email & Phone Number

Greensboro, Nc, Us

Supervises Service Technicians; coordinates and schedules Technician work schedules. Communicates repair plans to Technicians aligned with customer quotes. Monitors Technician productivity and repair quality. Provides coaching and feedback to individual Service Technicians. Provides performance reviews and opportunities for professional growth. Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals. IMPACT:Increased preventative maintenance profits by 30%Streamlined the service procedure which increased productivity from 69% to 80%Instituted an on-line training program for all technicians

Greensboro, North Carolina, Us

Worked as a technical consultant through Advanced Technology Services (ATS).Responsibilities include:Collaborate with engineering to find viable solutions to complex problemsInterface with engineers regarding truck modificationsPerform electrical root cause analysis, and post trip fault and error reportingReplace or repair mechanical and electrical components on Volvo and Mack trucksUtilize diagnostic tools to identify problems in the CAN systemWork with suppliers to find solutions to shortcomings in the productsIdentify parts necessary to make repairs using the Impact and Parts Compass applications Retrofit and audit repair Volvo and Mack TrucksProvide road test support for various engineering projectsRoad test vehicles to confirm complaintsSafe operation of prototype trucks on Volvo test track

Responsibilities include:Pre and post trip inspectionsTimely delivery of freightSafe operation of truck with double trailersMeet all FedEx requirements

Managed customer service and billing. Schedule appointments and manage the workflow in the workshop to ensure timely repairs. Parts ordering using OEM applications. Manage customer claims with extended warranty insurance.IMPACT:Built and developed a market for service workResearched and implemented new shop equipment which cut cost and increased profitability by 10%

Fully owned and operate an automotive repair facility from inception. Manage customer service and billing. Develop promotional campaigns to increase sales. Problem diagnosis and resolution. Maintain stock of automotive parts and parts ordering using OEM applications.IMPACT:Became a Volvo certified independent repair facility and Hancook tire dealer in the second year of operationExclusive user of Insight Diagnostic software in the Västra Götaland region

Maintain stock of automotive parts. Parts ordering using OEM applications. Manage parts department associates in their day to day duties including hiring and performance management. Budget management as well as providing senior management with inventory and sales reports.IMPACT:Streamlined inventory process using prototype Toyota softwareIncreased profits by 25%

Fully owned and operate an automotive repair facility from inception. Manage customer service and billing. Develop promotional campaigns to increase sales. Manage customer claims with extended warranty insurance. Problem diagnosis and resolution. Maintain stock of automotive parts and parts ordering using OEM applications.IMPACT:Increased sales from $100K to $450K from year one to year twoComputerized the service and parts departments

Responsibilities included:All aspects of supervising eight men during training and missionsMissions include:Desert Storm, Persian GulfOperation Just Cause, PanamaOperation Restore Hope, Central America (Honduras, El Salvador, Nicaragua)