Mike Hetzel Email & Phone Number

Stow, Ohio, United States

Stow, Ohio, United States

Platforms: MDR, Log Rhythm, Qradar, AlienVault/USM, Azure Sentinel, SPLUNKPerforms network security monitoring and incident response for numerous clients.Maintains records of security monitoring and incident response activities, utilizing case management and ticketing technologies.Monitors and analyzes Intrusion Detection Systems (IDS) and Security Information and Event Management (SIEM) to identify security issues for remediation.Creates, modifies, and updates Security Information Event Management (SIEM) rules.Recognizes potential, successful and unsuccessful intrusion attempts and compromises through reviews and analyses of relevant event detail and summary information.Evaluates/deconstructs malware (e.g. obfuscated code) through open-source and vendor provided tools.Communicates alerts to clients regarding intrusions and compromises to their network infrastructure, applications and operating systems.Prepares briefings and reports of analysis methodology and results.Creates and maintains standard operating procedures and other similar documentation.Consolidates and conducts comprehensive analysis of threat data obtained from classified, proprietary and open source resources to provide indication and warnings of impending attacks against unclassified and classified networks.Generates end-of-shift reports for documentation and knowledge transfer to subsequent analysts on duty.Other projects and responsibilities, as assigned by direct supervisor.

Kent, Ohio, United States

exceptional customer service and relationship building competencetravel within a radius of 25 to 200 miles daily in a specific routeunderstand ac dc and backup power conceptsexcellent time management and reporting skillfamiliar with various operating systems (e.g- windows os, osx, linux unix)manage triage, troubleshooting and resolution to client scope on it equipmentdocument efforts, issues and resolutions, close cases tickets dailyexperience in copper and fiber cabling and various terminating connectorsproficient communicator with emotional intelligence insight for explaining it terminologies at the client’s level of understandinginsight to pos, pc, printers, thin clients, ap’s, servers, network switch equipment

United States

Was active duty from 2001 to 2005 as an airborne field artillery crew member. Deployed in 2003 to Iraq. I was a Gunner and responsible safely firing a m119 105mm howitzer. I was responsible for training the soldiers below me in their duties and maintaining military standards in both professional and physical performance. I was responsible for inventorying and maintaining over 1 million dollars worth of equipment.

System Administration Course, Computer Systems Networking And Telecommunications

Study course for Comptia A+ Net+ and Sec+

Associate'S Degree, Network And System Administration/Administrator, 3.78 Gpa