Mike Hicklen Email & Phone Number

Las Vegas, NV, US

Arlington, VA, US

• Collaborating with project teams, I align DevOps standards, triage, and address solution needs, handle build pipelines and Jenkins servers for multiple projects, and automate configuration for HVR data replication.
• Deployed Datadog and OpenSearch observability solutions to enhance monitoring and analysis capabilities.
• Implemented vulnerability scanning, threat management, and antivirus reporting.

San Francisco, California, US

• I improved operational efficiency for systems on unmanaged and managed Kubernetes utilizing tools such as KOps and Helm. Interacting directly with enterprise clients, I provided competitive and effective solutions to.
• Implemented automation with reproducible methods using DevOps and CI/CD tooling, Terraform, KOps, Helm, and CircleCI.
• Introduced container orchestration and operational excellence measures on Amazon EKS and self-managed Kubernetes with logging, monitoring, and observability provided by DataDog.
• Educated team on hardware rightsizing, monitoring, alerting, and cloud infrastructure best practices.

Providence, Rhode Island, US

• Collaborating with Departments of Education, state, and local governments, unemployment entities, and employment agencies, I gathered requirements for cloud-based environments and provided expertise in AWS Lambda and.
• Implemented research data lakes with cloud providers, including AWS and Azure.
• Identified and resolved AWS and Azure VPN tunneling issues affecting Active Directory.
• Enhanced educational recommendation engine supporting college students.
• Partnered with data science team in build pipeline development to securely deidentify data.
• Created white label reusable infrastructure-as-code, shared with external entities for self-managed deployment.

Austin, Texas, US

• I supervised production releases. I configured access controls and wrote documentation on production Cause of Error issues, environments, changes, procedures, security, and compliance. I managed Reserved Instances for.
• Updated AWS environments and managed CircleCI configs for 20+ production applications.
• Automated infrastructure provisioning and management.
• Performed EKS cluster, Helm, and VPN upgrades without downtime.

Austin, Texas, US

• I led a distributed DevOps team and managed core services for version control systems used by small, mid, and enterprise customers, handling 80+ terabytes of data. Collaborating with CTO, DevOps, and software.
• Migrated infrastructure from co-located dedicated servers to AWS, leading to company sale.
• Tuned Linux kernel and networking settings, enhancing performance of Git, SVN and Perforce repositories.
• Architected custom cloud solutions for TV, film, and video gaming industry customers.
• Evaluated tooling and negotiated costs with vendors.
• Produced security protocols for cloud systems, network layout, physical premises, and datacenter access.

Austin, Texas, US

• Managed Kubernetes administration while overseeing real-time streaming data, including streaming SQL, sources and sinks operating on Apache Kafka clusters, Apache Flink, Java applications, and Zookeeper for stream.
• Automated software IP builds and deployment.
• Contributed to application frontend development with Vue.js, flask app, and postgres database.
• Defined and managed configuration of infrastructure elements for self-managed Kubernetes.
• Debugged Apache Flink jobs.
• Wrote and maintained Postgres database migration scripts, ensuring idempotency and proper versioning.

San Antonio, Texas, US

• I created tailored solutions for customers new to high availability and redundant architecture best practices and transformed stateful environments into stateless, auto-scaling setups with efficient build pipelines. I.
• Leveraged AWS services, including EC2, auto-scaling, CodeBuild, CodeDeploy, CloudFormation, CloudTrail, CloudWatch, Terraform, TravisCI, and Jenkins to modernize customer environments.
• Improved DevOps standards and understanding across teams, sharing knowledge and expertise.

Seattle, WA, US

• I supported business and enterprise customers, managing high-traffic events, DDoS mitigation, encryption, HIPAA compliance, data recovery, system forensics, performance analysis, cost optimization, and VPN.
• Identified DNS bug impacting all AWS customers.
• Analyzed, reproduced, documented, and reported to EC2 Networking team.
• Collaborated with principal network engineer on resolution and rollout.
• Resolved issues and conflicts with AWS services; conducted CPU, memory, storage, and networking deep dives and log dives with proprietary AWS hardware supporting EC2, EBS, and other services.
• Staffed AWS Pop-Up Loft in San Francisco, providing in-person support to startups and common users.

San Antonio, Texas, US

• I oversaw customer support case triage, particularly during peak periods. I conducted cost optimization and performance analysis for web applications and collaborated on hybrid cloud solutions with other providers. I.
• Configured and automated vulnerability scanning of customer websites for PCI/PA-DSS compliance.
• Integrated APM, external monitoring, DNS management, and systems monitoring and implemented auto-scaling.
• Developed custom Varnish VCL configs and C++ plugins, specializing in micro-caching, session management, cookie stripping, header modification, sanitization, and DDoS mitigation.
• Contributed to resolution vulnerabilities, including Heartbleed, Poodle, Shellshock, and the Great Xen Reboot.
• Devised method of using HTTP headers against Apache web server to utilize the Shellshock exploit, triggering a full system upgrade and reboot against vulnerable customer servers.

Huntsville, Alabama, US