Responsibilities: • Provide administrative oversight of the security system’s functionality with primary emphasis on software administration and maintenance• Troubleshoot problems, determine if they are software related or require physical maintenance work• Provide assistance to Security, Communications and Instrumentations (C & I), Electrical, Information Technology (IT), and Mechanical systems personnel for troubleshooting and maintenance purposes when physical problem occurs•… Show more Responsibilities: • Provide administrative oversight of the security system’s functionality with primary emphasis on software administration and maintenance• Troubleshoot problems, determine if they are software related or require physical maintenance work• Provide assistance to Security, Communications and Instrumentations (C & I), Electrical, Information Technology (IT), and Mechanical systems personnel for troubleshooting and maintenance purposes when physical problem occurs• Test and inspect security applications at all sites for continuous operation• Provide systems training to employees as required• Perform software installation and upgrades (including mandated security patches) to maintain all operating and security systems in accordance with software vendor and client guidance• Maintain the security software and the connectivity and operation of all security equipment• Maintain the integration of all security software suites (some examples listed below):Software House – C-Cure systemS2 Security Corporation - S2 systemLenel - Ongaurd & BasisExacqVisionProwatch - basic and advanced trainingHoneywell MaxPro Cameras SystemsSkills include: - Great customer orientation skills. - Strong communication skills - High degree of flexibility in taking ownership of diverse set of tasks and deliverables to meet overall team goals - Highly motivated individual with a 'can-do' attitude Show less

Provide Tier 1, 2, and 3 level of support. Also, provide services for Windows XP and Windows 7, printer maintenance and repair, VOIP telephones and scanners. Knowledge of software systems include Microsoft Office Suite, Adobe Products, SQL, and MS Mappoint. I provide technical support and training; perform troubleshooting, data backups, and maintain systems documentation and inventory.Daily functions and responsibilities• Access Terminations• User Security Forms• Ticket… Show more Provide Tier 1, 2, and 3 level of support. Also, provide services for Windows XP and Windows 7, printer maintenance and repair, VOIP telephones and scanners. Knowledge of software systems include Microsoft Office Suite, Adobe Products, SQL, and MS Mappoint. I provide technical support and training; perform troubleshooting, data backups, and maintain systems documentation and inventory.Daily functions and responsibilities• Access Terminations• User Security Forms• Ticket processing and handling - troubleshooting and repair. Tier 1, 2, and 3• Computer deployment builds and setup• Computer diagnostics and repair• Responsible for assisting all customers with their questions and installation of our supported software, hardware and computing platforms• Printer support and maintenance• Equipment inventory control – continuously ongoing Projects • SAP Implementation – ongoing testing and support• Zebra Printer project - setup and ongoing maintenance and support• Cisco IP phone rollout• MX7 Scanner Setup, deployment, maintenance and ongoing support• Time Clock installation, setup and configuration• Fishers Site setup, maintenance and Implementation• TelePresence room testing and support• DPC move to Mt. Comfort location - Site setup, maintenance and Implementation• Backup support for the server room – network related issues and server uptime. Added responsibilities of Network Administration Support within Stanley and the server room. • Project coordinator/expeditor - managing and coordinating project phases and schedules, arranging support services, and tracking progress to completion.Fault finding/ diagnosis, Virus removal, BIOS, etc… Replacing HW components such as RAM, HDD, Screens, PCI cards, system boards etc. Show less

Resolving all technical issues related to hardware and software on IBM laptops and desktops for over 1,500 users. Performing all break fix repairs on HP printers, Lexmark printers, Xerox printers, and HP plotters. I have successfully completed all the course requirements and testing for repairing Xerox printers. Re-imaging of all failed hard drives, backing up files, and decrypting\encrypting mailbox personal folders. Maintaining network servers, I am on-call support for system… Show more Resolving all technical issues related to hardware and software on IBM laptops and desktops for over 1,500 users. Performing all break fix repairs on HP printers, Lexmark printers, Xerox printers, and HP plotters. I have successfully completed all the course requirements and testing for repairing Xerox printers. Re-imaging of all failed hard drives, backing up files, and decrypting\encrypting mailbox personal folders. Maintaining network servers, I am on-call support for system administration of back up servers, tape swaps and server issues. Ensuring service level agreements (SLA) are adhered to using Manage Now ticketing system and ordering parts replacements through HP, Lexmark, Xerox and CompuVision. I was also part of the deployment team for all Cisco IP phones and am responsible for maintaining connection of those phones. I have also implemented and deployed the new laptops for all of the DOW Agroscience site location in Indianapolis. Show less

I provided technical service to all point of sale equipment and pharmacy computers for Albertsons Grocery stores/Osco. Supported PC’s, monitors, scanners, scales, servers, network rack equipment, printers, RF wireless, power supplies, self check out terminals, ASCII terminals, and debit/credit machines. Provided preventative maintenance, asset management of all equipment and ensured maintenance agreements were kept in SLA.