Mike Holbrook

Mike Holbrook Email and Phone Number

Customer Success Manager @ ExtraHop
520 Pike Street Suite 1700 Seattle, WA 98101 United States
Mike Holbrook's Location
Atlanta Metropolitan Area, United States, United States
Mike Holbrook's Contact Details

Mike Holbrook personal email

n/a

Mike Holbrook phone numbers

About Mike Holbrook

Mike Holbrook is a Customer Success Manager at ExtraHop. He possess expertise in team building, leadership development, customer service, training, team leadership and 4 more skills. Colleagues describe him as "Mike Holbrook is a stellar Manager. I had the pleasure of working with him for years. The experience was extraordinary. Mike assisted in helping his employees reach their potential. He was extremely helpful and passionate with our customers. He was a mentor, a professional and a superb manager. I would hire him without hesitation. Mike would be an immeasurable asset to your company.", "I had the pleasure of working with Mike as part of the Customer Success Manager team at Secureworks. Mike's a natural leader and certainly leads by example. He has joined me on a number of customer calls and provided his technical expertise with Secureworks' solutions and always made himself available. His personable and approachable manner make him an amazing asset. He would to ask me things like, "Tom, how can I make you more successful here?!" His sense of humor and candidness is always refreshing! I would work with Mike anywhere and he would be a great leader at any company!", and "I cannot recommend Mike Holbrook enough. I had the wonderful pleasure of working under Mike at Secureworks and he was one of the best leaders I have ever had the pleasure of working with. Mike is very attentive to his team, dedicated to problem-solving, holds a strong background in cybersecurity and overall, was a joy to work with. Mike would be a WONDERFUL leader to add to ANY team. If I could work under Mike Holbrook again, I would!"

Mike Holbrook's Current Company Details
ExtraHop

Extrahop

View
Customer Success Manager
520 Pike Street Suite 1700 Seattle, WA 98101 United States
Website:
extrahop.com
Employees:
201
Mike Holbrook Work Experience Details
  • Extrahop
    Customer Success Manager
    Extrahop Apr 2024 - Present
    Seattle, Washington, Us
  • Secureworks
    Senior Manager, Customer Success
    Secureworks Aug 2022 - Mar 2024
    Atlanta, Ga, Us
  • Secureworks
    Manager, Customer Success
    Secureworks Feb 2022 - Aug 2022
    Atlanta, Ga, Us
    I lead/support a team of customer success managers who’s primary goal is to build value into the customer’s adoption of our platform. Our number 1 goal is to make our platform so much a part of the customer’s day to day operations, that the customer can’t do their job without our platform.
  • Secureworks
    Sales Engineer
    Secureworks Feb 2020 - Jan 2022
    Atlanta, Ga, Us
  • Secureworks
    Team Lead
    Secureworks Nov 2017 - Feb 2020
    Atlanta, Ga, Us
    As a Team Lead it is my responsibility to ensure that our clients receive the service delivery they expect. As a Team Lead I️ am responsible for mentoring and coaching of the CSM team. I️ am also responsible for process improvements as well documentation of the teams processes.
  • Secureworks
    Account Svc Mgmt Sr Analyst
    Secureworks Apr 2016 - Feb 2020
    Atlanta, Ga, Us
    As an account service management senior analyst I am responsible for client relationships through escalation requests. It is my responsibility to be knowledgeable on our cyber security products and processes as well as making sure that the client has all of their expectations met, as well as any issues resolved.
  • Scienergy, Inc.
    Saas Technical Support
    Scienergy, Inc. May 2015 - Apr 2016
    Dallas, Tx, Us
    SaaS Technical SupportClient services for cloud based CMMS system. Handle incoming technical support inquiries regarding Web Portal and corresponding Mobile Application User Interfaces. Assist training with online client webinars and mentoring junior technical support associates. Perform regression and non-regression testing in cooperation with Development team for proprietary software
  • Scienergy, Inc.
    Saas Technical Support
    Scienergy, Inc. Apr 2014 - May 2015
    Dallas, Tx, Us
    SaaS Technical Support (Independent Contractor)Client services for cloud based CMMS system. Handle incoming technical support inquiries regarding Web Portal and corresponding Mobile Application User Interfaces. Assist training with online client webinars and mentoring junior technical support associates. Perform regression and non-regression testing in cooperation with Development team for proprietary software
  • Chick-Fil-A
    Director Of Hospitality
    Chick-Fil-A Jun 2009 - May 2014
    Atlanta, Ga, Us
    As Director of Hospitality at Chick-fil-a I am responsible for the management of all aspects of the business from team member development, leadership development, cost control, strategy and efficiency development. As the designated "Drive-thru" manager I am specifically charged with efficiency improvement strategies as well as team member and team leader development. These strategies include but are not limited to how to improve customer service levels through speed and accuracy as well as teaching and guiding the team how to recognize the bottlenecks and correct them on their own with little or no guidance from me.
  • Chick-Fil-A
    Team Member
    Chick-Fil-A Dec 2008 - May 2009
    Atlanta, Ga, Us
    As a Grill team member I was responsible for increasing speed of service and quality of food. This was accomplished by not only leading the team but also through following specific standards and recipes.
  • Domari & Associates Inc
    Executive Recruiter
    Domari & Associates Inc Sep 2007 - Jul 2008
    Sarasota, Fl, Us
    Sales was my charge. I was to grow the business but increasing the bottom line. We sold our services to employer and employee alike. My job was to create as many opportunities as possible for employer to purchase the services we provided.
  • Agi Group
    Salesman
    Agi Group Mar 2007 - Aug 2007

Mike Holbrook Skills

Team Building Leadership Development Customer Service Training Team Leadership Restaurants Inventory Management Restaurant Management Hands On Training

Mike Holbrook Education Details

  • Toccoa Falls College
    Toccoa Falls College
    Counseling Psychology

Frequently Asked Questions about Mike Holbrook

What company does Mike Holbrook work for?

Mike Holbrook works for Extrahop

What is Mike Holbrook's role at the current company?

Mike Holbrook's current role is Customer Success Manager.

What is Mike Holbrook's email address?

Mike Holbrook's email address is mi****@****ell.com

What is Mike Holbrook's direct phone number?

Mike Holbrook's direct phone number is +184390*****

What schools did Mike Holbrook attend?

Mike Holbrook attended Toccoa Falls College.

What are some of Mike Holbrook's interests?

Mike Holbrook has interest in Children.

What skills is Mike Holbrook known for?

Mike Holbrook has skills like Team Building, Leadership Development, Customer Service, Training, Team Leadership, Restaurants, Inventory Management, Restaurant Management, Hands On Training.

Who are Mike Holbrook's colleagues?

Mike Holbrook's colleagues are Adair Cornelius, Kevin T., Katherine Jenness, Jenna Pingitore, Caroline Caldwell, Kris Gonyo, Benjamin Higgins.

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