Primary technical support for all products for both internal and external users.- Provide remote and on-site support to end users- Analyse current systems and processes to identify areas for optimisation- Discuss issues and potential solutions with development team- Create scripts and tools using existing infrastructure to automate time consuming manual tasks- Documentation of products and processes- User account and permissions management- Produce data exports in format according to specification, often including additional external data

In my primary role as developer I was responsible for the creation, maintenance and support of the company’s suite of products, by:- Extracting clear and detailed requirements from product owners and stakeholders- Interpreting written business requirements, functional and technical specification documents- Performing development work to deadline with the highest standards of code quality- Performing code reviews, assisting teammates with best practice and potential for refactoring- Actively participating in team design discussions- Learning and applying new techniques and languages as necessary- Proactively investigating, analysing and fixing reported defects- Providing prompt resolution to live incidentsIn addition to my regular development activities, I was also a Certified Scrum Master with the duty to manage work and working practices for my team, by:- Prioritisation of team’s task backlog- Facilitating daily stand up and other Scrum meetings- Maintaining performance metrics to help team monitor their progress- Promoting team activities to management and other departments- Communicating with the rest of the company to remove impediments to team's progress- Working with the Scrum team to ensure commitments are met

Developed and maintained the company’s suite of regularly updated software applications and provided technical maintenance and administration of CRM and main lubricants databases.- Delivered products to a global market in over 15 different languages, including Russian and Chinese - Successfully interacted with corporate clients to understand their requirements- Provided remote and on-site support to end users- Gained comprehensive knowledge of the software development life cycle- Practised pair programming and other techniques to maximise efficiency and code quality- Delivered many consultancy projects for clients, often in cooperation with external contractors- Acquired expert knowledge of MySQL, Java, JSP, HTML, CSS, Javascript, Ruby, FileMaker and NetBeans

- Fulfilment of customer orders, both on demand and regular subscription- Management of storage of customer data- Maintenance of websites for clients- Internal IT support and maintenance- Technical support for clients