Mike Horton Email & Phone Number

Chesterfield, MO, US

Chesterfield, Missouri, United States

Chesterfield, Missouri, United States

• Building and maintaining strong client and customer relationships, acting as the primary point of contact, addressing client needs promptly.
• Develop and implement strategies to exceed client expectations through personalized service with an emphasis on exceptional customer service.
• Identify and pursue new business opportunities within existing accounts to foster long-term partnerships.
• Actively develop, retain, and grow customer relationships to ensure a high level of quality service and satisfaction.
• Maintain accurate records of client interactions and project statuses while providing seamless and prompt communication.
• Stay informed about industry trends to offer clients valuable insights and strategies.

Chesterfield, Missouri, United States

• Planned, executed, and validated the installation and testing of network nodes and security equipment during new construction of three large facilities and major renovations to the main campus.
• Managed cloud migration projects, transitioning server operations to Azure Cloud, achieving a 20% increase in operational efficiency.
• Led the installation and network security setup across multiple facilities, significantly improving infrastructure resilience and compliance.
• Coordinated cross-functional teams and vendor relations to ensure project success and adherence to timelines and budgets.
• Developed training documentation for new systems and technologies, conducting training sessions for all impacted users.
• Installed, modified, and repaired computer hardware and software, including peripherals for users.

Plano, Texas, United States

• Implemented IP Media player (Ring Back Tone systems) at multiple locations for Dobson Telecomm, a Regional Bell Operating Company predominant in the central US.
• Administered a $2M budget, completing projects on time and under budget by $60,000 through strategic cost management.
• Consulted with the client using PMBOK strategy and Waterfall methodology to initiate the project, gather and document requirements, establish budget, schedule, scope, and conduct risk assessments.
• Authored and maintained all project/program level documents, including Project Plan, Risk Mitigation Plan, Scope, Budget, Milestone/Toll Gate Assessments, Resource Plan, Responsibility Plan, Organizational Charts.
• Provided project-level oversight of all Quality Assurance testing from implementation through installation and integration to closure.
• Oversaw on-site installation, configuration, and certification of software and equipment at all client sites across multiple states, ensuring adherence to federal, state, and local requirements.

St Louis, Missouri, United States

• PROJECT MANAGER, AT&T/SYNECTICS, INC (CONTRACT)Implemented national Voice over Internet Protocol (VoIP) system
• Successfully planned and managed the deployment of VoIP platforms to Telco customers
• Managed multiple teams while coordinating project requirements and testing efforts
• Managed all activities with several application team project managers to adhere to critical project milestones to ensure on time and on budget delivery
• Managed change request and project revisions per Project Plan and Change Control

Boston, Massachusetts, United States

• Launched the first SMS messaging platform for Sprint, setting a precedent for future implementations across the network.
• Led international projects, including installations and upgrades of messaging platforms, often exceeding project scope and expectations.
• Installed, certified, and launched a Unified Messaging Platform for Nortel, Inc. labs.
• Installed, certified, and launched a Multi-media Messaging Service for VIVO Telecom in São Paulo, Brazil.
• Installed, tested, and launched a Voice Messaging Platform for OTE Telecom in Athens, Greece.
• Performed onsite surveys and developed project implementation strategies in client NOCs.

Germany

Multichannel Communications Equipment OperatorCpl. E4 - Signal Corps

Master Of Arts - Ma, Theology/Theological Studies

Education record