Mike Joseph Ilagan
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Mike Joseph Ilagan Email & Phone Number

Knowledge Management Analyst at Cognizant
Location: Manila, National Capital Region, Philippines 5 work roles 2 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
Cognizant
Role
Knowledge Management Analyst
Location
Manila, National Capital Region, Philippines
Company size
340955 employees

Who is Mike Joseph Ilagan? Overview

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Mike Joseph Ilagan is listed as Knowledge Management Analyst at Cognizant, a with 340955 employees, based in Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Mike Joseph Ilagan.

Mike Joseph Ilagan previously worked as 📝 Knowledge Base Writer and Knowledge Analyst at Ringcentral and 🔎 Quality Assurance Specialist / Senior QA Specialist at Ringcentral. Mike Joseph Ilagan holds Bachelor Of Science - Bs, Computer Science from University Of Santo Tomas.

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Email format at Cognizant

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Cognizant

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Profile bio

About Mike Joseph Ilagan

The only difference between known and unknown knowledge is U. As a knowledge base writer, I specialize in creating and managing knowledge articles and technical documents that directly provide functional information to our audience. Whether it be info that internal employees need to know, steps on how to use a product or feature, or issues that customers need answers to, you will find my name as the author.As a knowledge analyst, I am passionate with ensuring that knowledge is captured, shared, applied, and maintained. I look into the intricacies of written and stored knowledge to determine where we stand, what we lack, and what we need as an company. I ensure that articles are created with the three most important aspects: accuracy, quality, and relevance.You can't spell knowledge without "now" and "edge". That's not a coincedence; acquiring and sharing knowledge gives you the edge, now.Relevant skills:Knowledge Management | Technical Writing | Software Documentation | Quality Assurance | Content Analysis | Documentation Review | Proofreading | Team Collaboration

Current workplace

Mike Joseph Ilagan's current company

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Cognizant
Cognizant
Knowledge Management Analyst
Manila, NCR, PH
Website
cognizant.com
Employees
340955
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5 roles

Mike Joseph Ilagan work experience

A career timeline built from the work history available for this profile.

Knowledge Management Analyst

Cognizant

Manila, Ncr, Ph

đź“ť Knowledge Base Writer And Knowledge Analyst

Ringcentral

National Capital Region, Philippines

• Managed external and internal knowledge base articles of cloud-based phone systems and communication• Led documentation projects of product/feature releases with collaboration from cross-functional teams of product managers, subject matter experts, and technical operations• Handled content submissions from support specialists to determine the viability of article creation• Designed and utilized article templates for improved and coherent structure using HTML and CSS• Developed and implemented parameters for measuring knowledge article quality• Conducted review and audits of article submissions ensuring that content is accurate and contextually relevant• Served as the primary point of contact for team management, knowledge collaboration, and internal discussions to promote sharing of ideas and open communication• Provided feedback and coaching to knowledge team members

Jul 2019 - Oct 2024

🔎 Quality Assurance Specialist / Senior Qa Specialist

Ringcentral

National Capital Region, Philippines

• Conducted audits of calls, chat, and email cases to ensure greater than 88% adherence to quality metrics• Utilized quality control tools to analyze and discuss support opportunities, end-of-month team performances, and root causes of customer dissatisfaction • Performed on-demand investigation and analysis of support cases as needed by management and operations• Held 1 on 1 coaching sessions and team calibration meetings to discuss guidelines, procedures, and to address general inquiries regarding customer assistance

Apr 2017 - Jun 2019

⚙️ Technical Support Specialist

Ringcentral

Manila, National Capital Region, Philippines

Handled customer service and technical support for business users of cloud-based phone systems, maintaining a quarterly customer satisfaction rating of no less than 95%

Jan 2016 - Mar 2017

🛠️ Technical Support Specialist

Convergys Intelligent Contact

National Capital Region, Philippines

• Served as a subject matter expert floorwalker for support agents to resolve IPTV, VoIP, and Internet technical issues

Jul 2010 - Aug 2015
Team & coworkers

Colleagues at Cognizant

Other employees you can reach at cognizant.com. View company contacts for 340955 employees →

KS Karteek Sambaraju Karteek Sambaraju Colleague at CognizantCanada View → SG Shrutinanda Gope Shrutinanda Gope Colleague at CognizantKolkata, West Bengal, India View → RJ Rajan Jaiswal Rajan Jaiswal Colleague at CognizantNoida, Uttar Pradesh, India View → KC Keerthana C Keerthana C Colleague at CognizantChennai, Tamil Nadu, India View → BM Bharath Mp Bharath Mp Colleague at CognizantBengaluru, Karnataka, India View → SN Swami Nathan Swami Nathan Colleague at CognizantChennai, Tamil Nadu, India View → HS Hema Srinivas Hema Srinivas Colleague at CognizantGreater Chicago Area, United States View → SS Srimanta Saha Srimanta Saha Colleague at CognizantKolkata, West Bengal, India View → SJ Shilpa Jamuar Shilpa Jamuar Colleague at CognizantJharkhand, India View → KS Kavya Surapureddy Kavya Surapureddy Colleague at CognizantAnanthapuramu, Andhra Pradesh, India View →
2 education records

Mike Joseph Ilagan education

FAQ

Frequently asked questions about Mike Joseph Ilagan

Quick answers generated from the profile data available on this page.

What company does Mike Joseph Ilagan work for?

Mike Joseph Ilagan works for Cognizant.

What is Mike Joseph Ilagan's role at Cognizant?

Mike Joseph Ilagan is listed as Knowledge Management Analyst at Cognizant.

Where is Mike Joseph Ilagan based?

Mike Joseph Ilagan is based in Manila, National Capital Region, Philippines while working with Cognizant.

What companies has Mike Joseph Ilagan worked for?

Mike Joseph Ilagan has worked for Cognizant, Ringcentral, and Convergys Intelligent Contact.

Who are Mike Joseph Ilagan's colleagues at Cognizant?

Mike Joseph Ilagan's colleagues at Cognizant include Karteek Sambaraju, Shrutinanda Gope, Rajan Jaiswal, Keerthana C, and Bharath Mp.

How can I contact Mike Joseph Ilagan?

You can use AeroLeads to view verified contact signals for Mike Joseph Ilagan at Cognizant, including work email, phone, and LinkedIn data when available.

What schools did Mike Joseph Ilagan attend?

Mike Joseph Ilagan holds Bachelor Of Science - Bs, Computer Science from University Of Santo Tomas.

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