Mike Iser Email & Phone Number

Toronto, Canada Area

Environment: SharePoint, HP ALM, .NET, Windows 7, SQL Server, Selenium, Eclipse, Internet Explorer, Google Chrome, Safari, SkypeResponsibilities:• Participated in Scrum Meetings with Project Management and Development focusing on user requirements• Attended weekly planning meetings and provided estimates based on risk and impact• Developed Test Cases from Business Requirement Documents for functional, integration, smoke, database and end to end testing• Scheduled and Executed Integration Testing and End to End Testing• Executed Test Cases for Regression Testing when new enhancements were added• Communicated with Test Lead about progress and status of testing activities• Performed Mobile Testing for devices running on Android and iOS platforms• Participated in User Acceptance Testing

Toronto, Canada Area

Environment: Adobe Dreamweaver CC 2014, Microsoft Excel/Word 2011, Basecamp, BrowserStack, EmailOnAcid, Putsmail, Oracle Responsys, Macbook Pro, OS X YosemiteResponsibilities:• Performed QA for various HTML based email campaigns of Fairmont and Fairmont brand of hotels (Fairmont, Raffles, Swissôtel).• Utilized Dreamweaver to edit HTML code to ensure emails display properly within all browsers, operating systems and e-mail clients.• Worked closely with developers through strict EOD deadlines, following up and re-testing fixes to ensure HTML coding allowed for proper display of emails.• Utilized Putsmail in combination with EmailOnAcid to ensure that promotional emails displayed appropriately through all browsers, operating systems and email clients.• Conducted boundary testing and field validation for various online submission forms on Fairmont website.• Created QA documentation to illustrate the process of testing of emails through phase 1 and 2 of QA.• Trained/managed new QA resource to bring them up to speed with company procedures and practices.• Performed QA on multi-language HTML based emails (French / Spanish / Arabic / Chinese / Russian / German / Japanese)• Engaged in adhoc QA on promotional Facebook Flash application/games.

Toronto

Environment: Compuware Optimal Trace Enterprise 4.21, HP Quality Center 9.2, HP QTP 9.5, HP LoadRunner 9.10, IBM Lotus Notes 7.0, Websphere 6.0, DB2, POS Systems, Sure POS 700, Windows XPResponsibilities:• Collaborated with IBM as well as Shoppers Drug Mart resources in the creation of SDM's new POS system• Contributed to the development of the Master Test Plan document• Developed Test Script Creation & Estimation Reports within Excel and Word to chart testing progress• Extensive experience testing PCMS' Point Of Sale systems (the legacy HHC as well as the new POS system)• Received HP training and Certificates of completion for "Advanced QTP 9.5" and "VuGen 9.0 Scripting for Web" course studies• Designed and Executed Test Scripts within HP Quality Center 9.2• Created, Managed and Resolved POS defects with the BA/Development Team• Mentored new QA resources regarding QA Processes and Procedures• Took part in daily meetings to resolve concerns and issues regarding the testing effort• Created Test Scripts based on Functional, Supplemental and Use Case documentation from Optimal Trace

Toronto

Environment: Change Control Log Manager, LiveLink, Oracle Reports 10g, PLSQL Developer, WebTime, WebCAS, Java, JavaScript, GOC, Unix, Windows XP ProfessionalResponsibilities:• Designed Business Specification Documents for application enhancements, fixes and new implementations• Proposed Solutions to Documented Issues for developers to reference• Reviewed and Re-designed Existing Documentation as necessary• Coordinated between clients and programmers in Devising Business Solutions• Worked with Development, QA, UAT and Production Environments• Took part in Unit Testing, QA Testing, User Acceptance Testing and Break Fixes• Managed the resolution of issues discovered by clients during User Acceptance Testing• Promoted and demoted various modules within Unix for testing purposes• Created and Executed SQL Scripts as necessary• Participated in Sanity Checks before key build releases

Toronto

Environment: ABM/POS Systems, Mercury Quality Center 9.0, AS/400, CSR Interfaces(Alliant/Telagent/CRS), JavaScript, WebSphere, SQL Server 7, Windows 2000 ProfessionalResponsibilities:• Designed and executed Test Cases through various cycles of the “CHIP” Project which involved the Phasing out of all Magnetic Stripe Debit/Credit Cards across Canada and the Gradual Release of New Micro-Chipped Cards for Enhanced Security• Worked on Multiple Projects at One Time, CHIP, FCAC and Webagent/Telagent• Tested Customer Management Applications involving requests for New Customer Registration, joint accounts, Insurance Coverage, credit increases, loans and statement reprints• Managed Large Workloads Under Adverse Conditions, such as limited resources and short testing cycles• Extensively tested POS and ABM devices• Performed GAP Analysis to ensure thorough and detailed test coverage• Managed and logged defects utilizing Mercury Quality Center 9.0• Maintained, Monitored, and Documented the behavior of applications through various phases of testing• Performed Regression Testing for various applications upon the release of new builds• Responsible for providing Status Reports and Test Estimation and suggesting a new plan of action if necessary

Toronto

Environment: POS Systems, GTP, CSS, Java, JSP, JavaScript, HTML, DHTML, WebSphere, Oracle, SQL Server 7, Windows NT, .Net, J2EEResponsibilities:• Managed Quality Assurance Analysts through all phases of testing, Delegating Tasks, ensuring task completion and adherence to project deadlines • Created Weekly Newsletters Informing Stakeholders, and company staff of the progress of various projects, bringing attention to roadblocks and proposed solutions to maintain the project timeline • Conducted Weekly Meetings and Created Associated Minutes to convey to all involved parties the status of various projects and their assigned tasks• Created Detailed Test Plans and Test Cases utilizing SAP’s internal tool, “GTP”, all according to the business/functional requirements • Executed Test Cases and negotiated with Developers regarding priority and severity of discovered defects• Performed Defect Tracking using “CSS”, SAP’s internal bug tracking tool • Made use of SQL and PL/SQL to validate data in the Oracle Database• Performed Regression Testing with each new build and updated scripts accordingly• Engaged in Risk Assessment, Risk Management and Risk Based Testing• Conferred with Technical Writers to ensure quality product documentation• Extensive involvement in POS Testing