Mike Isom Email & Phone Number

Chandler, Arizona

Bringing insights and innovation to retail operations and software implementation activities. Specialists in organizational transformation and execution with rich domain expertise in the retail operations, merchandising, and pricing optimization areas. With over a decade of software implementation and delivery know-how, focused on successful adoption and integration, and bringing clearly defined strategies for managing the dynamic of change through best practices, organizational readiness, and process redesign and application. Helping your business through the disruption of change.

Scottsdale Az

Responsibility and over site of the implementation and strategies of Revionics pricing platforms with clients globally. Leadership and development of the global professional services teams as well as global implementation P&L results. The successful delivery and adoption of organizational change and process improvement during client engagements, as well as executive relationship management. • Led key partnership relation management including development of on-boarding structures and materials; and over site of partner training including; Accenture, Deloitte, KPMG, Capgemini, CEOC Consulting• Development and execution of procedures to “right size” and integrate our Israel based operations and office into the Professional Services organization.• Established Science Council to integrate Professional Services and Developmental Science teams to better focus individual efforts into sustainable common directions.• Developed and Implemented a scale-able Regional Organization model for the America, EMEA, and Asia PAC areas. Established alignment of multiple professional services teams, trained and mentored new leaders. Created a clearer communication path and career ladder which enhancing team morale and productivity. • Resulting in 19% improvement in project completion timeline • 35% improvement in new project initiation timelines • 200 basis point gross profit improvement.

Global Leadership of the Strategic Pricing and Consulting Practices positioning clients for success. Responsible for the Global Customer Service and Success organization and Client satisfaction and retention. Managed product release teams and the deployment of new functionality to clients.•Spearheaded the international expansion of Revionics into the European marketplace including organization, developmental training and over site. Expanded full implementation services organization into the EMEA market. Eliminated costly resources and travel costs from the America team.• Project profitability improved against US projects by 8% ($1 M).• Within 4 years EMEA top line budget production valuations were equal to that of the Americas.•Organized customer support team under services organization redefined responsibilities and titles resulting in better client engagement.• Resulting in 100% client retention over the first 2 years.• Issue resolution moved from an average of 48 hours to 8 hours, with 75% of items resolved within 4 hours.• Improved UAT and IAT process resulting in 28% execution time savings.• New functionality release issues declined to less than 1%• Creation and presentation of strategic concepts around pricing and organizational development at trade shows and conferences.• Pre-sales engagements, including consulting workshops and methodology review and discovery.

Revionics - Scottsdale Az

Leadership of the Strategic Pricing team. Delivery of professional services and effective software implementation throughout the strategic engagement. Transformation of operating models and development of methodologies and deliverables utilized during software integration.•Responsible for the strategic pricing team activities, including the subject matter expertise - Implementation of Strategy and best practices - Process Redesign - Change Management - and Software Rollout.•Organized additional services as needed to deliver against best practices and market place conditions and strategies•Introduced standardized processes and consistent approach across all projects. • Increased client management touch points by 25% insuring expectations were properly aligned• Established consistent baselines which improved project costing by 8%.• Designated checks and balances ensured all deliverables for the project were effectual and timely. •Developed process improvements for configuring client strategies in software, including best practice communications and training standards.• Improving configuration process times by 50%.• Enabling teams to communicate outcomes through a more focused analysis of results.• Accelerated client adoption time by 35%.

Led Non-Perishable merchandising organization. Over site and responsibilities for category assortment, pricing, sales and promotional activity centered around a $600M P&L•Organized and transformed the retail merchandising organization by implementing Category Management principals, and established category metrics and measures.• Increased focus resulted in an improvement of in stock by 6%. • Market place penetration numbers improved by 1.2%. •Instituted first Arizona grocery marketplace Natural Wellness program into organization.

Over site and responsibilities for merchandising activities of categories for 2500 retail outlets. • Managed Assortment, Pricing and Promotion as well as purchasing for categories totaling $1 Billion in top-line sales. • Established strategic partnerships with Office Depot and Purina to create stores within stores. Resulting improvements with reduced inventory handling as well as an addition $2 million in strategic profit contribution first year

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