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Overall management of Cabin Crew across 13 bases and ground members of the Cabin Service department.Manage the discipline, development and welfare of employees and conduct formal / informal meetings as appropriate. Manage performance and evaluation of individual crew. Responsible for Cabin Service budget and identifying areas of cost saving across the department.Calculation and management of establishment figures across all bases.Attending strategic management meetings and providing evidence of involvement in forward growth.Accountable for departmental manuals ensuring full compliance with both internal and external regulations.Document control and writing/review of material to be submitted for inclusion in regulated manuals.Responsible for management and budget of all on board catering/bars.Implementation and management of Personal Development Program involving all Cabin Crew recognising excellent work and addressing/monitoring under performance.Management of employees within the Cabin Crew Training department.Regular communication/base visits to Cabin Crew to promote engagement and Service Excellence.Monitor and manage the absence of all employees at bases using the Bradford Factor in line with company sickness policies and procedures. Work proactively to meet Key Performance Indicators associated with establishment, crew OTP, sickness absence and Service/SEP standards.Work closely with Commercial to deliver profitable and successful Charter operations across Europe.Compile and present comprehensive data reports/analysis to Accountable ManagersContinually monitor and review current processes/practices and implement improvements to drive maximum efficiencies.

•Manage the discipline, development, attendance and welfare of the cabin crew and conduct formal / informal meetings as appropriate.•Manage performance and evaluation of individual crew.•Deliver ‘right first time’ management information, analysis data and reports as and when required.•Deputise for the Cabin Crew Base Manager assuming responsibility for the base on a day-to-day basis.•Manage promotions and recruitment for specialist roles (VIP flying, on-board coach and course assisting).•Continually monitor and review current processes/practices and implement improvements to drive maximum efficiencies.•Conduct Instructor appraisals.•Represent the Company at various forums e.g. ID units / Airports and other service providers.•Manage all crew issues and decide appropriate action to be taken.•Conduct exit interviews.•Work closely with Loss Prevention Co-ordinator to ensure appropriate loss-prevention targets for individuals.•Work proactively to meet Key Performance Indicators associated with customer complaints, crew OTP, sickness absence, giveaways and service and SEP standards.•Manage health & safety at base by ensuring all appropriate risk assessments are completed•Effectively deal with crisis management/critical incidents demonstrating flexibility required to deal with the immediate situation.•Support management of base budget and make appropriate decisions to drive cost efficiency.•Develop and encourage Senior Cabin Crew to be accountable for leading their teams, delivering the Company objectives and living the Company values.

Customer service on board A320/1, A300, A330 & B757Immediate care on board Dealing with all safety related issues on boardResponsible for ensuring all bar paperwork and customs declarations are completed and submittedEnsuring Health & Safety compliance in all areas.Premium cabin service on long haul flights.Deputise for Purser at pre-flight brief.Ensuring sales targets are achieved and motivating crew where needed.Mentoring junior crew and completing performance reviews

Customer service on board A320/1, A300, A330 & B757Operating in all positions on boardImmediate care on boardEnsuring crew and passenger safety at all timesCash handlingSupporting senior crewDeputise for senior crew where needed.

Achieving sales targets through direct customer contact & advertising agencies.Promoting the brand both on and off airManaging road shows whilst liaising with primary sponsorCreating on air competitions/promotionsManaging Party in the Park event

Defining marketing strategy of 3 concert/exhibition venues with a combined capacity of over 3000Control of marketing budgetsEnsuring maximum exposure of venue and eventsPress advertisingDeputising for General Manager in their absenceDuty Manager at events, responsible for up to 100 staff.