Mike Mitchell Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

• Served on strategic team tasked with defining company’s channel partner strategy for SaaS software offerings including Reflexis, ZPA, Workforce Connect, and ZRS following acquisition of Profitect, Inc. by Zebra.
• Oversaw relationship management, program operationalization, and pipeline development for key strategic SaaS Global partners including Google, Microsoft, Accenture, REPL, Connors Group, and Nextenture.
• Part of executive team responsible for acquisition… Show more
• Part of executive team responsible for acquisition integration of Profitect, Inc. to Zebra Technologies and continued in established role for year 2019. Show less

Greater Boston Area

• Established client partner program focused on executive-level customer relationship management, customer retention, and up-sell opportunity development for all existing client accounts.
• Oversaw coordination of strategic partnership management, including Google, Zebra Technologies, Tyco International, Columbus Consulting, and Westernacher Consulting.

Greater Boston Area

• Created global account management team at merchandise lifecycle management platform provider for retail industry.
• Oversaw executive-level customer relationships and backsell opportunity management in North America and EMEA across all existing client accounts.
• Authored and instituted account management methodology program for newly created GAM team.

Waltham, MA

• Held management responsibility for implementation, consulting, and technical services for retail-focused business intelligence and exception-based reporting provider.
• Provided support for sales team, including requirements and approach definition, demo request handling, and proof of concept coordination and delivery.
• Oversaw up-sell pipeline for all existing accounts, including new module sales, extended service initiatives, and customer-driven product development efforts.
• … Show more
• Assumed additional responsibility for coordination of strategic partnership management in 2014. Show less

Reported directly to CEO and with responsibility for monthly board of directors operational status update for leading POS data management and video auditing company serving retail vertical. Managed operations for all customer-facing business units, with responsibilities including customer support, analysis and consulting services, product implementation.

Served as director of professional services for newly created Store Performance Solutions Group (SPS) within Tyco Retail Solutions division following acquisition of Retail Expert, Inc. Responsibilities included all Tyco Retail Solutions software offerings: Vue RFID Technologies, Sensormatic Analytics (REI), and SmartEAS (Weblink). Defined and managed.

Worked directly with company co-founders in all areas of business. Oversaw all aspects of customer-facing activity for organization, including product implementation, business consulting, account management, sales support teams, and product management.