Mike Jablonski Email and Phone Number

Highly skilled Global Manager with experience in overseeing international operations, managing multinational teams, and driving global strategy implementation. Strengths include strategic planning, cross-cultural communication, and leadership. Successful at improving operational efficiency and achieving business objectives in diverse markets worldwide.• Resolved 97% of P0/P1 customer/municipality escalations within SLO• Achieved 98%+ network availability/SLA• Reduce E2E Cycle Time from 152-138 days• Reduce BW utilization by 15% with the creation of a BW calculator• Reduced OpEx saving by $3.1M USD with rerates and rigorous contract negotiations.• Increased BW YOY while maintaining OpEx spend• Introduced financial rigor and identified $1.5M USD of erroneous financial cost center errors• Sifted 30% of all FTE work to TVCs reducing headcount spend• Consolidation of Carriers from 124-97 reducing FTE toil• Drove the creation of carrier price lists based on term, SLA and BW• Remediated 47% of Tier 1 & 2 office SPoFs• Led project to repurpose decommissioned equipment – savings of $1.4M USD• Fully staffed and fostered a high performing, efficient, global team of 45 FTEs and 50 TVCs• Leading team member of GEN Culture Work Group• Met >99% of CRD/FDOB dates• 0 work related injuries reported over the last 22 months

• New Market Expansion Team. Develop strategies for geographical expansion, penetration, mergers and acquisitions.• Appointed POC for municipality and HOA meetings contributing to our community’s projects success and brand reputation.• Collaborated with cross-functional teams and external utility partners, implementing new growth directives and effectively communicating results to Senior Leadership.• Analyze financial data and work to maximize revenue and reduce costs.• Executed and fulfilled strategic business plans presented by Senior Leadership.• Led vetting process for all functional vendors resulting in boosted customer loyalty and improved organizational reputation.• Led the implementation of a company-wide Operational Repair & Maintenance Program adhering to organizational standards and specifications.• Foster the innovation of ideas in various functions that contribute to continuous employee growth and development.

• Supported the deployment, engineering and strategic planning of the network• Directed critical tasks aimed at enhancing processes for efficient network implementation and operation.• Led Regional Managers supporting downstream activities including pre-con planning, construction execution/splicing/testing for project turnover.• Led weekly meetings reviewing project budgets and schedules, activity sequencing, vendor performance, invoice approval and material management.• Collaborated with team to implement Quality Assurance Program, leading to an 18% decrease in major service outages.• Defined regional documentation standards for artifact reference ensuring projects are built according to approved Engineering design plans.• Focused on customer retention optimization strategies prior to investing in new customer acquisition

Plan, direct and coordinate the operations within an assigned region. Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.Forecasts budget needs for area and manages multi-functional resources to ensure financial objectives are met, integrating knowledge of competitive advantage and profit drivers Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projectsDrive team to achieve established goals in proactive and pragmayic manner;adjusts plan of action accordingly to maneuver obstacles and achieve success.

Manages the day-to-day operational and tactical aspects of multiple or large scale projects.Reviews high-level deliverables across projects.Minimizes our exposure and risk across multiple projects.Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value added tasks.Adopt customer's perspectives in order to understand their expectations; make decisions in accordance with customer perspectives and cultural sensitivities.

Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation or issueDemonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently meets customers' needsRecognizes development needs and capability gaps in own area and arranges specific learning opportunities to address them Takes appropriate risks and makes decisions, which may be difficult and / or unpopular, and takes accountability for outcomes

Ensures that requirements of service level expectations or agreements are completely fulfilledDevelops and maintains relationships with customers; exceeds customers' expectations by relating the customer's business needs to relevant service offeringsDiscovers additional services that customers may need through an understanding of customers' businesses and cultureReviews comprehensive reports to track resource utilization and identify broad patterns; makes recommendations to improve operational efficiencyEffectively adapts to fluid situations and leads teams through ambiguity by establishing authentic communication efforts and two-way dialogue Provides appreciative feedback and constructive coaching to support others' development and proactively addresses performance issues

Performs comprehensive studies of measurements against budgets and objectives; suggests improvements based on knowledge of best practicesInterprets internal / external business issues / interdependencies and adapts work priorities in own area Establishes short-term goals and assists in the definition strategic plans for own work area Considers cultural and geographic differences when planning and making decisions Builds effective, diverse teams that are inclusive of cultural differences Manages budget for own area, allocates resources and delegates accordingly, applying knowledge of profit drivers within own area / department

Drives and guides work team in the achievement of goals by proactively anticipating and addressing needs in order to meet commitments Clearly communicates individual and work group goals and priorities that align with the function's strategy Explains to others how their individual contributions support the team's success Builds the confidence and respect of others through a positive and authentic style Makes decisions by carefully considering the potential outcomes and takes accountability for outcomes Coaches / supports subordinates in their decision-making efforts and appropriate risk taking