Hardware, software, and end-user support in a healthcare environment.Desktop PC troubleshooting, upgrade, repair, and replacement.Peripheral device support, upgrade, and replacement.Printer installation, management, maintenance, and repair.Facilitated provisioning of software for end-users.Training technicians in approved methods and procedures.Complied with HIPAA regulations to ensure patient information privacy and security.Enforced corporate policy for information security regarding unauthorized hardware and software.

Diagnosed and repaired business PC systems and servers.Quality Assurance for PC systems and servers.Performed data recovery on failing or erased media.Removed viruses, rootkits, spyware, and other malicious software.Provided technical support over the telephone.Thoroughly documented procedures of work performed.Provided and presented solutions for customer approval.Managed technicians and resolved customer service issues.

Assembled PC systems and servers.Created and deployed highly customized software images to many systems.Diagnosed hardware and software conflicts and provided solutions.Quality Assurance for PC systems and servers.Purchased supplies for office needs.Instructed assembly team in PC build uniformity to improve quality of finished product.