Mike Jay-Aar C. Email & Phone Number

St Albert, Alberta, Canada

- Handle an immense volume of calls, emails, and walk ups on a daily basis- Work with various departments and teams to troubleshoot IT related issues- Support multiple in house applications/software including but not limited Clientele, XenMobile, Gaming applications, ePersonality, Liquor Licensing System, Gaming Licensing System, Financial Gaming Review.

Edmonton, Alberta, Canada

 Managed large amounts of inbound and outbound calls in a timely manner. Follow defined processes and correct technical incidents within defined Service Level Agreements Administer accounts, group policies, and access rights through Active Directory and MS Exchange, and file share permissions Administer Lync Server as well as Cisco WebEx and Spark and.

Fort Saskatchewan, Alberta, Canada

Project: Sunlake Fort Hills for end client Suncor Energy; Gasification Unit for end client Air Liquide Point of contact for all ICT related incidents within Calgary and Fort Saskatchewan offices & IT Coordinator for Montreal and Belgium Servicedesks; Operational support to the company’s CMMS Installs, updates, maintains and troubleshoots ICT & Network.

Abu Dhabi

•  Provided administrative and support services to the Asset Unit’s personnel (i.e., personnel administration and contract); Prepared tender documents, contract releases/amendments, security passes/clearances, and.

Abu Dhabi, United Arab Emirates

• Central point of contact for all IT related incidents and service within the Asset Business Unit, providing second line of support for all associated staff by carrying out problem analysis to implement temporary or.
• Accurately record, update and document requests using the IT Helpdesk system
• Constant coordination with IT Division for all Hardware and Software issues and manage all requests… Show more
• Constant coordination with IT Division for all Hardware and Software issues and manage all requests for IT related support, including upgrades and maintenance / syncing of existing computer programs by making.
• On Call Network & Systems support for technical software and hardware issues and focal point for escalation of major technical support issues for IT Client Support Engineers
• In-charge with division's PC movement & networking; Telecommunications and Videoconference set-up with Polycom and WebEx, and assists in the collection and documentation of user requirements

Abu Dhabi, United Arab Emirates

• Managed MAXIMO requisitions and follow up for workflow assignments
• Established Electronic Document and Records Management System (EDRMS) and regular update of the same, Management of Action Tracking System
• Regularly updated HR system timekeeping and process Attendance Control Forms
• Generate requests & applications for Office Access Cards, Medical Reports, New Personal File Number, SRA, IPC, memos, facsimile, reports & update administrative sheets to monitor work… Show more
• Generate requests & applications for Office Access Cards, Medical Reports, New Personal File Number, SRA, IPC, memos, facsimile, reports & update administrative sheets to monitor work flow and claim POs
• Scheduled, coordinated, and assisted in the selection of subordinate staff, provided trainings on the use of new office equipment and coordinated and conducted trainings for new employees

Juris Doctor (Jd), Law

College Service Awardee Service Excellence Award

Bachelor Of Science (B.S.), Computer Science