As former Director of Corporate Systems for Network and Technology Services, I was accountable for employee desktop productivity and collaboration tools across the company and was focused on modernizing how Bell employees worked every day. My accountabilities were broad, and included leading web and application development teams, multiple Agile delivery teams and all facets of employee support.a) Led desktop and productivity technology across Canada: My team and I deployed, supported, and continued to improve a fleet of computers (Windows and MacOS), mobile devices, virtual desktop environments and video conferencing facilities supporting over 50K team members. This also included full end-to-end management of the device/peripheral supply chain, corporate email platform, all file/document retention, endpoint security patching and employee helpdesk. b) Modern Work Lead: Drove end to end strategy and project delivery to modernize how employees collaborated everyday. This included employee education, driving network and security transformation to natively support cloud, decommissioning individual software solutions, and ultimately shifting on-premises employee workload to cloud.c) Return to Work Lead: Led strategic and tactical technology delivery of initiatives supporting employee hybrid work, and return to office from Covid-19 restrictions. This included rolling out video conferencing to every employee across the company, educating our team members on leveraging technology for hybrid work, delivery of a desk booking system to manage seating in all eligible national buildings, modernization of over 700 video conferencing facilities, and installation of thousands of monitors/equipment to support return to work.d) Coach: My mentorship influenced positive career development and promotions for multiple peers and colleagues. My goals have been to help to support growth through new opportunities, challenging how we improve execution, and driving innovation daily.

• Led day to day delivery Project Management Office and normalization activities for SAP project delivery (2017-2019). In this role, I directly led Project Managers making up 12 work-steams (at peak delivery), surfaced and mitigated risk daily across all initiatives to help keep the program running on schedule. Additional accountabilities included resource interviews/onboarding/offboarding, building and maintaining an effective team org and managing phase exit criteria for all work-streams.• Sr. Project Management lead (2017-2019) on various high-focus initiatives within the SAP delivery space including a 12-month normalization phase where I was lead to set regular production deployment windows, prioritize, and negotiate dev/test content on a bi-weekly basis (based on impact and sponsor requirements), manage communication and reporting to broad audience of team members and stakeholders and manage team capacity and allocation.• Built and implemented the Bell DevOps transformation program (2015-2017) which scaled and provided centralized tools and transition support to all Bell IT applications. Implemented key operational aspects of the program driving annual benefits in the $M. Focus areas included front door, onboarding/transition process, maturity assessment, metrics baselines, team organization. • Developed and delivered Test Service Virtualization program (2014-2017) across multiple applications in Bell IT. Implementation led noted reduction of testing constraints, allowed earlier defect detection, and reduced overall cost. • Built and managed the DevOps Infra and Support program (2010-2017). Led strategy and implementation to align Aliant/Bell support, manage offshore connectivity, enable 99.98% availability of tools/environments, and successfully support tier 1/tier 2 incidents for over 3000 corporate and offshore users.• Sr. Project Mgr for offshore transition of testing activities (2009).• Test Portfolio Lead (multiple Bell Canada systems) (2006-2009).

Led UAT testing as a Test Manager for billing and call center projects. Key accountabilities included setting priority for all UAT testers, established a test environment strategy and developed test automation scripts to remove repeatable tasks.

Engaged on multiple contract renewals. Responsible for production incident support and UAT testing. Task and incident automation was a high focus item. • Administered production provisioning system (UPS Administrator). Responsibilities included error correction on email address changes, custom domain hosting, high speed telephone number qualification, ADSL order creation and RADIUS Authentication problems. Over 6000 transactions were handled per day. Automated the most common tasks.• Production Support resource responsible for repairing / resolving account provisioning incidents on production accounts. Primarily scripted solutions with SQL and Perl or Shell. These solutions often communicated with downstream systems over http, SSL or MQSeries.• Led UAT test activities on several aspects of a high-volume billing system. Crafted data, executed tests and managed system batch jobs during all phases of testing. Provided automation solutions to facilitate faster execution times.

Oversaw a small team of System Administrators responsible for the customer facing website, email and forum applications. Responsible for server sizing, construction, maintenance and 24x7 support. Also led a small team of support technicians providing office and desktop support.• Implemented and managed over 50 UNIX and Linux servers for www.epals.com and its partners. Sustained consistent monthly traffic of over 10M page views.• Administered and built a clustered email system that handled 3,000,000 monthly emails and had over 600,000 active users.• Devised and implemented a custom database replication system that was used to cluster active web database traffic.• Wrote and implemented a user interface that allowed users to easily interact with the Linux O/S. Using this UI, the web developers and designers were effectively allowed to work in a version-controlled environment using CVS/RCS.

-Tech support for dialup internet users-Escalation point for other agents and customer escalations-Researched and solved other connectivity and email problems-Delivered formal training for other 1st level technicians