Mike Kamau Email & Phone Number

Nairobi, Kenya

Rainbow Tower, Muthithi Road

Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities.

Nairobi

Strategic planning and implementation• Lead the development and implementation of the Company’s marketing strategy ensuring alignment to the overall business plan to sustain business growth and profitability.• Formulate business strategies responsive to changes in market environment.• Formulate and implement customer service strategy that will enhance customer service standards.• Reporting and representation of the sales and marketing function in senior management and board committees.Sales and Marketing Management• Review and approve sales and marketing activities to ensure attainment of business plan objectives.• Monitor the business, sales and activity plans in line with the approved budget.• Monitor competitor activities for competitive advantage.• Conduct market analysis, brand positioning and positioning.• Provide leadership in sales and product portfolio extension or reduction to meet profitability targets in the following lines of business:-1) Retail Training Solutions2) Corporate Training Solutions3) IT Consultancy Solutions ( ERP & Software Licensing)Client Relationship Management• Lead the sales and marketing team to achieve customer retention by providing efficient customer service.Human Resource Management• Provide leadership and ensure efficient and effective management of staff to ensure departmental targets are achieved.• Engage, develop, deploy and retain talented staff including completing performance appraisals and personal development effectively and on time in accordance with the established performance management system.Financial Management• Formulate and plan the department’s annual budget within the context of the Company’s overall budget.• Develop, implement and monitor the sales and marketing (income and expenditure) budget to ensure it is within approved limits.• Provide accurate financial information for the sales and marketing department to senior management to monitor performance

Nairobi

Sales and Marketing• Determine sales and marketing activities that focus on the retail market.• Conduct market analysis and monitor competition.• Generate revenue plan for the department in liaison with Head of Sales.Operations Management• Ensured smooth operations of the day to day operational tasks critical for the success of the business, these included:1) Ensuring student registration and enrollment was done as per the defined process.2) Ensuring all students attending the training made the fee payment on time.3) Ensuring all class set up requirements were met before the commencement of the course.4) Measuring internal operations via monthly reports which monitored how well we were doing e.g. Consolidated Training Report, Classroom Reports, etc.• Compliance: Ensured all students adhered to the organizations’ policies. Actively participated in disciplinary meetings chaired by the CEO for decision making on all disciplinary cases.Infrastructure Management: 1) Estimate infrastructure requirements for the year for the delivery of training at the training center and off site locations.2) Monitor and schedule the usage and maintenance of the organization infrastructure Procurement & Budgeting:• Led in identifying & ensuring all infrastructure & training supplies were available prior to course delivery dates or customer visits. Specific tasks included:1) Estimating budget and manpower requirements for department activities & events.2) Coordinating with Finance and HR department respectively to fulfill above requirements.3) Identifying compliant suppliers for infrastructure and supplies procurement.4) Ensuring an accurate infrastructure and office supplies inventory.Human Resource Management• Actively participated in acquiring talent in the organization as well as sharing best practices with the existing team.

• Liaising with partner institutions, external agencies, and government departments to carry out training programs. • Training Needs Analysis for clients to come up with tailored programs.• Developing and implementing the Training calendar. • Giving IT Education at high schools.• Trainer for various IT Technical courses such as Server Administration, Computer Maintenance and Network Support.• Conducted Server backups, software installations and hardware troubleshooting. • Technical support to users in the organization.

Nairobi

Advising and assisting customers on different IT training based on their requirement. Investigating and solving customer problems escalated by customer service assistants. Converting business leads to sales.Communicating accordingly with customers by telephone, email, letter and face to face. Analyzing statistics or other data to determine the level of customer service.Visiting customers to provide a one-to-one service.

Master Of Business Administration - Mba

Pan Africa International Emba Module

Managing Globally

Board Master Class

Bachelor Of Science, Business Information Systems

Management Information Systems, General

Education record