Mike Kapler Email & Phone Number

Denver, Co, Us

Englewood, Colorado, United States

I'll visit your home or office with my tools and knowledge of how to make and fix things. I listen to your needs, ideas and requests to fix or build. I use best practices and my broad experience to give you a quality product at a fair price while respecting your time, home and your needs.

Colorado

As a solution-oriented client advocate, recognized for my ability to build relationships and educate, I am pleased to contribute my 20 years of technology and customer experience to Twinstate Technologies - a technology solutions company offering managed IT services, cyber security, telecom services, and network infrastructure among other services. I am proud to be a part of an award-winning certified Women-owned Business Enterprise (WBE) that is recognized for its 50-year legacy of innovation and exceptional customer experiences.

Centennial, Co

Developed high quality relationships, addressed client technology needs and drove incremental business from within my customer portfolio. * Assessed client needs and requirements, including sensitive and proprietary information * Combined sound judgment and a broad knowledge of available products and services to evaluate alternatives and generate solutions * Maintained detailed customer records using HubSpot CRMProject manager for development and implementation of computing products with nation-wide and world-wide reach* Oversaw and developed client projects from start to finish, including consultation, ideation, product design, prototyping, testing, development of contracts, certifying final products, production requirements, customer branding, custom packaging, shipping and project evaluation* Coordinated communications and work between internal departments with key stakeholders* Ensured client satisfaction with the product and service at every step of the processParticipated in local professional groups to network within the metro Denver communityRepresented company at tradeshows and conferences around the countryNegotiated terms of leases and rental agreements; coordinate with client CFOs and leasing company throughout the process

Greater Denver Area

Assisted IT professionals, retail, and business customers to identify products and services that best suited their needs.As the Dell Sales Representative in the store, responsible for associate training and awareness of Dell products and merchandising for the Dell displays. Met or exceeded sales goals over the past 2 1/2 years. Accomplishments: • Dell’s number 1 top-selling national retail salesperson for 2012 and 2013.• Maintained top sales rank, by store, for entire sales career. • Built and maintained a loyal repeat customer base. Some were with me for the entire 15 years of my sales career. • Recipient of Micro Center’s “Star Award” award for excellence in customer service. Earned from unsolicited customer comments.• Increased Dell sales by 40 to 120 percent each month over previous year for 15 consecutive months.

Greater Denver Area

Developed and managed the business sales department in a new store. Established over 200 repeat business customer relationships and generated $400,000 in monthly sales with the highest gross margin percentage in the region. Assisted business, IT professionals and retail customers to identify products and services that best suited their needs.Accomplishments: • Increased customer traffic and sales through innovative marketing techniques including e-mail blasts, follow-up calls, promotional materials, and customer appreciation events.• Managed and organized a successful, last-minute warehouse sale. Designed advertising materials. Implemented a pricing system that increased service sales. Created a festive, exciting atmosphere. • Emphasized employee training to increase sales and build customer relationships. Organized vendor training events. Facilitated skill-building workshops and one-on-one training. Developed four training guides for service plans, digital services, and systems use. • Maintained “Top Sales Rank” in a sales force of 10-20 for 51 consecutive months with a $50,000/week sales average. Received twelve nominations for and won the President’s Award for “Best Salesman” in 2003.

Bachelor'S Degree, Biology, Minor: Technical Theater

Activities and Societies: Theater

Education record

Activities and Societies: Student Council, FBLA, Track, Cross Country, Baseball, Theater