- Delivered Executive Metrics Tableau interactive dashboard suite. Effectively delivered this 3 month project into a 3 week time window using 24/7 agile development techniques across 3 time zones in a ‘follow-the-sun’ model. - Delivered continuity of service for production of 30+ KYC Dashboards during a period of primary KYC platform change. This involved significant redevelopment and ETL to merge legacy and new dual data sources in addition to operational team engagement. - Improved team development skillsets, through roll-out of Alteryx and extension of Tableau/Tableau Server for all team members.

- Developed a suite of insight tools primarily using Tableau Server covering all European clients and markets as well as numerous product performance offerings such as Contactless, Token, Crypto and SCA (Strong Customer Authentication – PSD2). - Led and delivered the Risk Transformation Insight Education Programme for all Risk stakeholders across the European Visa organisation. - Developed Visa Board and Senior Executive comparison insight tools and single source of truth (SSOT) performance indicators for Europe region vs other Visa regions.

- Developed and implemented a series of risk focussed (authorisations, sales, fraud and disputes) client and peer benchmarking subscription insight reports to aid performance management against key client acceptance and loss targets. - Delivered industry presentations and webinars as Visa European fraud prevention and data SME. - Developed industry leading fraud and dispute performance data indicators through detailed individual transaction linking methods.- Designed and developed risk data sets within DB and Hadoop enterprise data warehouse schemas, using company megadata sources. These team schemas acted as the ultimate basis for insight development reporting and dashboarding building activity.

Fraud Prevention Relationship Manager, managing and aiding key UK and Ireland card issuing and merchant acquiring clients to achieve individual and regional fraud/dispute loss targets. - Successfully aided UK client issuing banks to historic low fraud levels, via best practice feedback, action plans and performance meetings. - Facilitated and developed Visa Europe UK & Italian Risk Working Groups involving organisation and leadership of quarterly Group country meetings, activities, presentations and workshops.- Completed business impact assessments and analyses including detailed on site deep dive “risk assessment reviews”.

Strategy Manager within the European Development Division which was responsible for providing alternative or additional financial products for existing or declined credit card and loan customers, through Bank of America financial partners. Achievements; - Formed an analytics team to develop profiling models to target profitable population candidates using SAS & CHAID.- Created numerous financial business cases for new partners, audiences, channels and activities. - Developed referral commission and successful completions tracking and forecasting models as well as expense and revenue planning structures.

Credit & Fraud Strategy & MIS Manager, successfully set-up and developed analytical centre of excellence team for fraud prevention strategy, as well as fraud, dispute and acceptance reporting. Introduced multiple credit card application and customer account transactional proactive behaviour fraud detection systems, rules and local detection processes.