Mike Keen Email & Phone Number

Saint Charles, Mo, Us

St Louis, Missouri, United States

Standardized and improved the efficiencies of the teams providing user support and the user technology experience for approximately 1,800 employees and 2,400 devices across 50+ locations in North America for a global enterprise. • Develop and execute team vision and strategies to drive direction and improve delivery of services.• Improve knowledge sharing and team development leading to improved KPIs and team performance.• Implement new technologies and improve the security configurations of devices across the region.• Improve processes to include onboarding, offboarding, and major incident management.• Managed $10M budget and teams of 21 analysts and engineers.• Manage multiple simultaneous projects and initiatives that included migrating to cloud solutions, increasing the use of VDIs, office revisions, returning to the office post pandemic, audio video refreshes, trading support, and planning for corporate provided mobile devices.

Greater St. Louis Area

Improved the service delivery as the senior engineer and team lead in the North American (NA) Security Operations Center (SOC). We aligned and collaborated with other regional SOC’s to review alerts and responses, improve processes, understanding of the tools and one way of working.• I improved the team incident recognition and performance through developing team and knowledge, and creating training materials that were used by different regional SOCs.• I helped coordinate and lead collaboration meetings with all regional SOCs to improve alignment and one way of working.• I worked with regional Security Officers to review findings, processes, use case configurations, and develop ways to monitor/investigate alerts and activities.• I left when I was promoted to a leadership position within the IT Infrastructure team.

I taught transitioning military and spouses A+, Network+ and Security+ information as part of CyberUp's pre-apprenticeship program to aid in passing the Security+ exam and getting jobs in the IT/Security fields.

Greater St. Louis Area

I was brought onboard and radically changed the IT service delivery for the Managed Services (MSP) line of business and guided the business forward. I was able to retain top clients, improve the skills of the team, and lay a foundation that could be used to grow the business.

Greater St. Louis Area

I was brought onboard to rebuild the internal IT Infrastructure, manage the overall security posture, and assist the DevOps team in managing the AWS platform.

Greater St. Louis Area

I worked directly with MSP client business owners and executives to align technology with business objectives, and helped the businesses get the most out of technology.

I served as a proactive resource to audit client environments, identified weaknesses or gaps, and implement incremental changes to improve productivity and reliability of the infrastructure.

Provide first and second tier support for the business as well as for a few partner organizations. Work with the various teams and Principals to resolve issues, replace outdated infrastructure and devices, and expand offices to other locations. Occasionally would be involved in third tier work with firewalls and servers.

St. Louis And South Carolina

Lead team of Help Desk personnel and improved abilities of team members. Provide hardware/software support for a Windows 7, XP and NT environment to include facilities in St. Louis, South Carolina, and remote sales teams. Centralized the Help Desk and developed curriculum to teach users in a group setting.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Professional MBA program (2 years).

Bachelor Of Science (Bs), Computer Science