Mike Kehoe Email and Phone Number

Integral member of an agile team, spearheading the full development cycle for a pioneering multi-tenant product with seamless integration for external restaurant franchise platforms leveraging emerging technologies. Adeptly balanced priorities through strategic planning. Mentored developers, conducted collaborative reviews, and championed best practices to cultivate continuous learning. Earned reputation as a reliable team player delivering high-quality, robust solutions.Key Achievements:• Identified lack of robust documentation practices and took initiative to foster a stronger documentation culture.• Implemented a centralized knowledge site to comprehensively document processes, standard operating procedures, and best practices.

Orchestrated global, cross-functional teams in developing and optimizing scalable data quality solutions for critical healthcare systems. Mentored engineers, architected robust designs, conducted code reviews, and evaluated new technologies to drive operational efficiency. Collaborated with business units to identify opportunities, build proofs-of-concept, and deliver cost-effective, high-impact products. Led initiatives resulting in significant cost savings while ensuring data integrity for healthcare providers.Key Achievements:• Designed, mentored development, and delivered an automation orchestration program automating over5 million manual transactions annually.

Rapidly progressed to Sr. Software Engineer role recognizing exceptional technical aptitude and leadership abilities. Drove initiatives to upskill the team through mentoring on modern design patterns, conducting collaborative code reviews, and resolving complex technical challenges. Championed best practices for writing clean, maintainable code, improving product quality and developer productivity.Key Achievements: • Selected to participate in exclusive Emerging Leader Program based on performance history.

Designed, developed, and provided support for desktop applications that streamlined automated data loading processes across mainframe and web systems. Optimized for peak efficiency and quality, these solutions enhanced operational workflows and enabled a superior user experience.

Responsible for providing broad and integrated applications and support for mission critical computing on single/multi-user production systems. Duties include analyzing, designing, developing, and testing standard applications as requested by internal and external customers, coding, testing, debugging, documenting, and installing modified and new programs, maintaining integrity of program logic and coding and working within the checks and balances for operational controls, providing innovative and creative recommendations for problem solving, and maintaining an up-to-date knowledge of a broad range of computer technologies and industry standards.

Promoted to Learning Analyst supporting the global learning organization based on demonstrated technical abilities. Designed, developed and implemented robust, user-friendly applications for data collection, integrity and analysis, for use in forecast projections and user's professional performance portfolio.Key Achievements: • Awarded Assistant Vice President corporate title for outstanding performance. • Individually designed, developed, and implemented applications supporting over 800 concurrent users. • Individually developed applications resulting in over 1,800 hours saved quarterly. • Expanded existing systems to support international users.

Facilitated new hire and continuing education classes including: Customer Service and Support Technical Training, Customer Service and Support Customer Treatment, Fraud Detection, Fraud Claims Analysis. Responsibilities also included timekeeping and conduct management of new hire classes, regulatory adherence and compliance, on-the-job training, quality assurance and coaching.Key Achievements: • Developed Flash-based simulator to replicate production environment to allow new hire classes the advantage of hands on training. • Consistently produced new hire associates that performed above expectations. • Selected to travel to other sites across the U.S. and Canada to share best practices with other facilitators and provide coaching / facilitation support during transition periods and times of increased new hires.

Provided telephone support to customers regarding checking and savings accounts, credit cards. Responsibilities included account reconciliation, dispute resolution, refund processing, regulatory compliance and adherence, check ordering, customer education, sales, and fraud prevention.

Maintained system integrity for internet radio broadcasts. Developed multi-platform integration between radio servers, web servers, and internet relay chat. Also conducted talent screening, program scheduling, sponsor acquisition and promotions.